No One Knows Patients Better
Patients & Purpose (P&P) is premier patient marketing agency. For 20+ years across 150+ brands, we've been focused on the patient and consumer healthcare experience through digital innovation, data mastery, unparalleled insights, and breakthrough creative. How many other agencies can say that?
Our Culture Connects Us
We're all passionate about improving patients' lives, but we share a lot more than a common purpose. Work-life balance, DE&I, employee training, and just plain having fun are all core to our culture. We want what's best for our people, because ultimately, that's what's best for our agency. Check out our socials to get sense of who we are.
Title: SVP, Group Account Director
The SVP, Group Account Director is a key member of the Patients & Purpose senior leadership team. You are an expert in all aspects of agency services and deliverables and are relied upon by all account, PM, and Creative teams to engage in both a leadership and a consultative manner. You demonstrate “Client Love” in setting the standard for client service, elevating relationships, and continuing sell-in of client valued initiatives.
You will build and mentor am Account team to best-in-class. And, as part of our senior leadership team, you will actively contribute to our culture and help lead our agency overall go-to-market strategy. You're a digital, strategic, and executional expert who can take a great idea and bring it to life. You're passionate about leading and developing purpose led solutions. And the talent you've led will follow you into the most trying of situations because they know that with you, they can't fail.
Responsibilities:
- Client Management & Interaction
- Seen as primary owner of overall Account relationship
- Leads the team in ensuring both short-term and long-term initiatives are on track in terms of timing, budget, and strategy
- Establishes high bar of Client Love for team to aspire to
- Ensures that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
- Maintains each client's respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
- Demonstrates confidence, authority and level-headed decision-making to the client as the agency's leadership voice on assigned accounts
- Anticipates and addresses potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
- Manages client relationships two levels above day-to-day client
- Understands and represent all agency disciplines
- Stands in for Director of Client Services on ad-hoc basis (e.g. to deliver capabilities to new business prospect, pacify upset senior client, etc.)
- Manages internal and external crises with no supervision
- Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product
- Provide a model of project/team leadership -- prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required
- Establish rapport and trust with a range of staff members assigned to your account(s) - recognizing the strengths and developmental needs of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and be willing to consider multiple points-of-view
- Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push your team and the agency at large to deliver a continuously improving product
- Mentor and develop your staff to motivate them and help them to grow and excel in their roles. Demonstrate the value of, and encourage your staff's desire for continuing to learn
- Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved
- Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term
- Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement
- Encourage and demonstrate unity behind team and agency decision-making
- By example and direct instruction, teach staff members to make clear, balanced and effective decisions
- Acts as Champion for all direct reports/team members and takes full responsibility for helping advance them toward promotion
- Provides the morale boost to teams being pushed hard and recognition to the most junior member of the team on a job well done.
- Participates in SLT groups and other internal projects as an active member of the SLT Team
- Management
- Work with Director of Client Services to ensure all accounts are staffed appropriately to meet client/project needs
- Outline expectations of, and communicate effectively with, Account staff assigned to accounts. Monitor the work of the Account staff assigned to the accounts
- Provide constructive and direct ongoing feedback to direct reports
- Evaluate performance of direct reports and complete and deliver performance reviews
- Help managers on your staff to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactions
- Document and engage with Human Resources on any course correcting conversations with staff members
- Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
- Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies and procedures
- Strategy
- Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency's work in new directions
- Lead the efforts to develop and articulate key points-of-view - internally and externally - relative to strategic/creative alternatives, client industries and issues
- Demonstrate the capacity, and lead the agency's efforts to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implication
- Make decisions that reflect layers of thought - enthusiasm, insight, caution, discretion - and a prudent balance of client and agency goals
- Identify and capitalize on specific opportunities for growth within existing client organizations
- Agency Development
- Business Development is a key responsibility for the SVP along with the evolution of the agency's overall go-to market strategy.
- Consistently play a leadership role in pitching new business, establishing new client relationships, and onboarding and defining/developing patient brands and programs at a high level.
- Actively seek and close large, strategic new business opportunities; convert new business into agency revenue
- Maintain accountability for specific account growth
- Possesses superior networking skills
- Plays active role in recruiting candidates for the organization by attending recruiting functions, networking, and actively pursuing viable candidates
- Participate in the agency's Senior Leadership Team
- Play an active role in shaping and maintaining agency culture
- Maintain relationships with staff across departments to represent their perspective in senior leadership decision-making
- Ideate new offerings for the agency and spearheads their implementation
- Actively network to open new doors of opportunities for agency growth; Network within existing clients to gain introductions to other brands and marketers
- Industry Knowledge/Therapeutic Expertise
- Well-seasoned healthcare marketing professional with a wide-ranging body of knowledge in various therapeutic areas
- Not expected to be expert in all pharmaceutical categories, but able to leverage and apply key learnings from many brands/categories for the benefit of an individual brand
- Maintains strong relationships with strategic industry vendors who can be quickly employed in support of a team/brand
- Seen by clients and colleagues as Thought Leader when it comes to the planning and implementation of brand strategies and marketing expert in a given therapeutic area(s)
- Source of competitive intelligence, innovative thinking, and strategic recommendations, all of which are goaled with accelerating the client's brand.
- Financial
- Monitor/manage the overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources
- Champion for all internal financial processes and for teams being vigilant about project budgets and agency fees.
- Final responsibility for meeting monthly/quarterly/annual forecasts
- Final responsibility for year-over-year account growth in alignment with established growth targets
- Maintains overall accountability for on time and on budget delivery of work
- Evaluates needs for freelance resources, monitoring department utilization and budgeted hours
- Communication Skills
- Possess superior communication skills across the board
- Strong, professional presence that immediately puts clients at ease and wins their confidence
- Presentation delivery to a few key individuals or to a large client team is a forte above all
- Have that unique ability to communicate complicated ideas, data, and technologies through text and diagrams/images in a manner that everyone can understand
Qualifications and Experience:
- 10-15 years experience in pharmaceutical sector or professional services
- Successful track record of managing multiple brands/accounts totaling $10MM+ with minimal oversight
- Strong experience in managing large, multi-disciplinary teams consisting of 10-20 professionals
- Bachelor of Arts or Sciences. MBA or Masters is a plus
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we're focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.