SVP of Operations Reporting directly to the Chief Operating Officer, the Senior Vice President of Operations is a key member of the executive leadership team, playing a critical role in driving the company's strategic initiatives. This position is integral to shaping and executing the company's third-party growth strategies, ensuring operational excellence, and delivering sustainable success across all business functions for our third-party hotels. The SVP of Operations leads and mentors a geographically dispersed team fostering a high-performance culture aligned with company values and goals. Primary responsibilities will center on five key success drivers: RevPar Growth, Cost Control, Guest Satisfaction, Asset Maintenance, and Associate Empowerment while embracing Remington's Guiding Principles. Role Responsibilities
- Lead the operations team through Division Vice Presidents, organized by brand and/or geography.
- Serve as a coach, mentor, and team-builder for the Operations Team establishing roles, responsibilities and measures of performance.
- Drives operations team accountability to meet established targets and goals.
- Support the organization's culture and refine supporting operating systems, communication channels, controls and procedures. In this regard, he/she will take a significant role in the selection, training, development, and retention of hotel leadership teams. Focus on associate turnover trends of key positions.
- Collaborate with sales, revenue management, e-commerce, accounting, legal, HR, IT & project management.
- Oversees the process for hotel take-overs and dispositions.
- Focus and lead hotel property management teams and corporate hotel employees to maximize guest satisfaction and continually improve operational effectiveness. A heavy emphasis on guest satisfaction will be required.
- Develops and implements corrective action plans to address operational deficiencies and areas to improve efficiency.
- Serve as a key liaison with Ashford / franchisors on operational issues and other matters.
- Provide recommendations and guidance to the operations team on revenue and market strategies.
- Ensure that hotel operations are in compliance with federal, state, and local laws and regulations, and fully aligned with franchise operating agreements.
- Prepare/present/monitor annual budgets and capital plans.
- Actively engages with guests and associates when on property.
- Actively engage and communicate with appropriate brand representatives to ensure assigned hotels maintain good standing with the respective brands and hotels are maximizing tools and benefits of what brands offer.
- As third-party operator, manage the relationship with owners and their assigned representatives through professional, consistent and timely communication.
- Own tasks and duties assigned by the President and/or COO while meeting all timelines and expectations.
- Bachelor's degree in Business, or a related field
- At least 15 years of progressive experience in multi-unit hotel operations, encompassing both full-service and select-service properties, demonstrating expertise in managing diverse operational needs and driving business performance
- Third-party hotel management experience required with luxury and lifestyle hotel experience preferred
- Proven track record of strong financial acumen, including the successful management of profit and loss (P&L) for hotel portfolios, with a focus on optimizing revenue, controlling costs, and driving profitability.
- Leverages data in decision-making to drive and impact the business
- Seasoned hospitality professional with a passion for operations, strong business acumen, and a commitment to delivering high-quality guest experiences
- Demonstrated leadership experience and interpersonal skills, with the ability to interact effectively with all levels of the organization and respond quickly to changes and challenges in a fast-paced environment
- Servant leader with a passion for empowering, coaching, and developing high-performing, geographically dispersed teams
- This role requires a minimum of 50% travel and availability to work flexible hours to accommodate the demands of the hospitality industry, including weekends and holidays as needed.