Address We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: San Angelo, Texas, United States SCOPE/CONTACTS: Provides overall management of all branch retail personnel and retail deposit activities. Actively coordinates policies for the Retail Division taking into consideration all Federal and State laws and regulations. Responsible for setting all parameters for Deposit Product functions, new account platform functions, teller functions. Coordinates training and staffing of retail personnel. Supports global training operations through managing local training center. Performs occasional support functions for holding company banks regarding retail operations. Assists in marketing functions as they relate to retail banking. Represents the bank in a variety of civic and business events. ESSENTIAL FUNCTIONS: Coordinate all retail branch operations for FFB with the following goals:
- Ensure consistent customer service level in each of our branches, Resource for each branch manager to improve branch profitability, customer service rating, and accuracy.
- Work with each branch manager to ensure the following:
- All retail branch employees receive proper training,
- all bank and FFIN goals are communicated properly among all retail employees,
- Retail Operational integrity,
- and Effective coordination of retail marketing and sales activities as initiated by regional COO or regional President.
- This position must be involved with both the Standardization Committee and SIT committee.
- Periodic travel to Abilene or other Bank Regions for training is required.
- Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.
MINIMUM QUALIFICATIONS: - Six years of retail banking experience, two of which must be in management, either in banking or another retail environment is required.
- A four-year college degree in business/finance is a competitive advantage.
- Basic math proficiency and aptitude.
- Demonstrated academic record of achievement in social and leadership skills.
- Demonstrated aptitude to handle sensitive operational transaction and customer relationships.
- Professional appearance & demeanor.
- Demonstrated social skills.
- Excellent communications skills & a self-starter mentality.
- Ability to adjust to flexible hours and ability to sell products and services.
- Will supervise staff of at least five employees and daily operations.
- Thorough knowledge of negotiable instruments is strongly desired.
- Excellent communication and human relation skills also required.
- Professional demeanor is a must.
- Must be able to work flexible hours and/or extended hours as business requires.
- Periodic travel to Abilene or other Bank Regions for training is required.
- Saturday hours and holiday hours may be a requirement based on your branch location's hours of operation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)