Job Description
Is this the role you are looking for If so read on for more details, and make sure to apply today.
WHAT YOU WILL BE DOING:You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you'll be doing just that in an award-winning hotel.
The Swiss Service Agent is the heart beat of the hotel operation! They process all external and internal calls either by redirecting calls or assisting the caller. The Swiss Service Agent takes ownership of the caller's request and follows up according to the hotel's standards. The Swiss Service Agent is our guest's trusted guide, providing accurate information relating to all aspects of the hotel assisting all external and internal guests in operating the telephone system.
Responsibilities:
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort's standards.
- Communicate internal and external guest requests via applicable resort software.
- Maintain and monitor the Royal Service software system.
- Ensure all requests logged in the Royal Service software are followed up according to the hotel's standards.
- Any other tasks that may be assigned.
Physical aspects of the position include but are not limited to the following:
- Frequent sitting throughout shift.
- Occasional lifting and carrying up to 25 lbs.
- Occasional bending, kneeling, pushing, pulling.
- Occasional ascending or descending ladders, stairs and ramps.
Qualifications:
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus. 1 year in related and/or equivalent hospitality experience preferred.
- Flexibility in working different and rotating shifts.
- Demonstrate strong communication skills both verbal and written.
- Multi-tasking, attention to detail, administrative duties and customer service skills required.
Additional Information:
WHAT IS IN IT FOR YOU:
- Employee Benefit Card offering discounted rates at Accor worldwide.
- Learning & Development programs through our Academies.
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging.
- Extended Benefit Package.
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