Switchboard Operator
: Job Details :

Duration: 12+ months (Possible contract to hire)

Job Description:

· Imp notes: A typical day would like in this role Switchboard Operator receive approximately 150 calls per day from members, providers, community, etc.

· Each call is routed to the location where the caller can receive assistance needed either from member services, provider services, or other area as needed.

· Each call is an average of 1 minute long and using specific applications and tools, Operators can search for information and route the call efficiently to provide a positive customer experience.

Responsibilities:

· Receives and processes incoming switchboard calls.

· Answers and transfers incoming internal and external calls.

· Responsible for maintaining departmental reports.

· Assists department with mailings.

· Trains new employees.

Experience:

· 1 year of switchboard experience .

Skills:

· Organizational skills.

· Good judgment and customer service skills.

· Strong listening skills.

· Good verbal and written communication proficiency.

· Proficient grammar skills.

· Ability to navigate through the Windows operating system environment.

· Must have good typing and talking skills.

· Ability to multi-task.

· Ability to remain in a stationary position for extended periods of time. .

Education:

High School Diploma or equivalent.