Location: Cambridge,MA, USA
Summary
Answer switchboard console for assigned facility and staff the Information Desk. Welcome patients and visitors and assist to appropriate destination.
Key Responsibilities
* Phone calls are answered to meet established targets.
* Patients are assisted in making telephone calls as requested.
* Pages and announcements are completed in accordance with established standards.
* Phone logs are maintained according to established guidelines.
* Notification and reporting of hospital emergencies are carried out per established policies.
* On Call personnel are contacted after hours per established guidelines.
* Security is contacted as needed and per established guidelines.
* Patients and visitors are welcomed and assisted to appropriate destination.
* Additional department, organization, or network activities are completed per established objectives.
* PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Qualifications and Experience
Education/Degree
Required
* High School Graduate of equivalent required
Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Required:
* Knowledge of switchboard practices, paging procedures and equipment.
* Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
* Effective verbal, electronic and written communications skills using the English language.
Preferred:
* Highly developed communications and interpersonal skills, working with diverse population.
* Work independently, be self-directed and contribute as a member of a team.
* Anticipates challenges and develops and implements strategies for addressing them.
* High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.