Description JOB PURPOSE OR MISSION: As a SysOps Engineer, you will be responsible for designing, managing, and maintaining infrastructure to ensure system reliability, scalability, and security. You will collaborate closely with development, security, and operations teams to optimize systems, automate workflows, and implement best practices across our infrastructure. Your role includes comprehensive administration, monitoring, and support for all core IT infrastructure systems. This encompasses managing all hardware platforms, operating systems, databases, network protocols, telephony, datacenter operations, security, scripting, and other tools. PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job. PERFORMANCE STANDARDS:
- Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
- Takes initiative in living our Everyday Excellence values and vital signs.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
- Keeps customers informed, answers customer questions and anticipates information needs of customers
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines. PERFORMANCE STANDARDS
- Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
- Maintains accurate and reliable patient/organizational records.
- Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives. PERFORMANCE STANDARDS
- Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
- Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
- Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance. PERFORMANCE STANDARDS
- Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
- Initiates or redesigns to continuously improve work processes.
- Contributes ideas and suggestions to improve approaches to work processes.
- Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices. PERFORMANCE STANDARDS
- Effectively manages time and resources
- Makes conscious effort to effectively utilize the resources of the organization - material, human, and financial.
- Consistently looks for and uses resource saving processes
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices. PERFORMANCE STANDARDS
- Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
- Employee proactively reports errors, potential errors, injuries or potential injuries.
- Employee demonstrates departmental specific patient and employee safety standards at all times.
- Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to: Functions as clinical liaison between IS Department and Patient Care Areas. PERFORMANCE STANDARDS:
- Provides education to clinical staff regarding Information System's clinical applications.
- Assists clinical staff in identifying cause and solution to computer issues.
- Collaborates in development and distribution of information to clinical staff.
- Provides cross-training for other members of the IS staff with regard to clinical information systems.
- Works with patient care departments in identifying enhancement and/or change requests for applications; works with I/S technical staff to determine feasibility of requests and communicates back to departments expected outcomes.
Provides clinical expertise in evaluation of computer programs and applications; and supports implementation and maintenance of clinical information applications. PERFORMANCE STANDARDS:
- Performs master file and table maintenance for assigned applications.
- Works collaboratively with both internal and external technical experts to ensure programs and applications meet the needs of an interdisciplinary group of end users.
- Works with I/S technical staff in development of education, literature and training programs to optimize end users' ability to interact effectively with programs and applications.
- Maintains daily functions of clinical applications.
- Participates in testing of systems or applications before implementation to ensure functionality.
- Assists in establishing and maintaining effective and efficient security of applications, based on real world use within BRGMC.
- Maintains knowledge of current technology in the healthcare environment.
3 Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS - Experience: 3+ years in infrastructure management, including Azure.
- Infrastructure-as-Code Proficiency: Expertise with tools such as Terraform, CloudFormation, or Ansible.
- Operating Systems Knowledge: Strong understanding of Windows and Linux/Unix operating systems.
- Monitoring and Logging Tools: Experience with tools like CloudWatch, Datadog, and Splunk.
- Networking and Security: Experience with networking, security groups, load balancers (e.g., NetScaler), and VPNs.
- Scripting Skills: Proficiency in scripting languages such as Python and Bash for automation purposes.
- CI/CD Experience: Familiarity with CI/CD pipelines and tools like Jenkins, GitLab, or GitHub Actions.team
- Large-Scale IT Operations: Experience supporting large-scale IT operations with 1000-2500 servers preferred.
- Healthcare IT Experience: Previous IT experience in a hospital or critical care environment preferred.
- SysOps/System Engineering Experience: 5+ years in previous SysOps or Systems Engineering roles.
EDUCATIONAL REQUIREMENTS - Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS - Preferred Certifications: Microsoft, Citrix, VMware, and Cisco.
- Relevant Certifications: AWS Certified SysOps Administrator, Azure Administrator Associate, or Google Professional Cloud Architect.
- Technical Expertise: Proficiency with container orchestration tools such as Kubernetes and Docker.
- Compliance Knowledge: Familiarity with compliance frameworks including ISO 27001, GDPR, and SOC 2.
- System Experience: Hands-on experience with VMware, Windows, RHEL, Citrix XenApp, Citrix XenDesktop, and SolarWinds.
- Infrastructure Knowledge: Understanding of Cisco UCS, Active Directory (Entra), DHCP, DNS, GPO, IIS, and Windows OS architecture.
- Technical Skills: Experience with clustering, certificate management, and SQL.
- Operational Knowledge: Comprehensive understanding of datacenter operations, security, network protocols, and scripting tools.
- Problem-Solving Abilities: Innovative thinking to solve problems and meet business requirements.
- Technological Application: Ability to creatively apply technology and existing solutions to address business needs.
- Technical Acumen: Broad knowledge of relevant technologies and their practical applications to solve business challenges.
- Communication Skills: Excellent verbal, written, and presentation skills.
- Professional Attributes: Self-motivated, priority and project-driven, with a strong desire to learn and advance in the IT field.
- Availability: Willingness to provide on-call and after-hours support as needed.
- Team Collaboration: Ability to work effectively with colleagues within and outside the IT department.
- Customer Service Orientation: Strong focus on customer service.
- Organizational Skills: Strong organizational and analytical skills.
- Stress Management: Ability to work under pressure and manage stress effectively.
- Security Awareness: Commitment to maintaining a strong security posture within the environment.
HIPAA REQUIREMENTS: Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3 rd party billing information, patients related complaints, information related to patient location.
SAFETY REQUIREMENTS: