Title: System Administrator Location: Hybrid Duration: 12+ Months(extendable) Type: Contract Note:Local Richmond, VA candidates. This is a hybrid position, will require days on site. RESPONSIBILITIES:
- Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
- Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
- Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
- Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
- Provide management with recommendations for systems and process improvements
- Troubleshoot software and hardware problems and enhances the level of direct services to field staff
- Install, maintain, and assist in testing and upgrading of new and existing hardware and software
- Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
- Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
REQUIRED EXPERIENCE& SKILLS:
- Strong customer service skills with a Customer First attitude.
- Extensive skills and experience in desktop products including but not limited toWindows 10/11,SharePoint, and MS Office 365.
- Ability to utilize troubleshooting tools and skills in managing and administeringdesktops, laptops, and wireless devices.
- Excellent research and investigative skills.
- Extensive knowledge and experience in Active Directory, remote support tools,networking.
- Working understanding of software license management and compliance bestpractices.
- Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Experience with Power Platform, PowerShell, SQL strongly preferred.
- System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
SKILLED SKILLS:
- Strong Customer Service skills with a Customer First attitude
- Experience in working with request/incident tracking and reporting tools.
- Extensive skills and experience with Windows environments (Server/Enterprise OS), Microsoft Products (Office Suite, Visio, Project, etc.).
- Proven track record of completing technical solutions, enhancements, and projects.
- Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus.
- System administration of Ivanti Endpoint Manager or a similar client management solution (MECM, PDQ, Flexera, ManageEngine, etc.).
- Working knowledge of the Power Platform (PowerBI/PowerAutomate), Powershell, SQL, strongly preferred.(Highly Desired)
- Knowledge of security vulnerability tracking, remediation, risk-based escalation, CVEs, etc.(Highly Desired)