Position - System AdministratorLocation: Kansas CityContract to Hire - No 3rd party candidates will be reviewed. The Systems Administrator will join our Managed Services team to assist with day-to-day support for clients' IT environments, including tickets, patching, troubleshooting, PC deployments, etc. This person must have strong end-user and PC support skills to troubleshoot remote and on-site PC issues. In addition, they must have some server admin exposure (backups, patching) and excellent verbal and written communication skills to interface with clients and document all work. Above all, we are looking for candidates with a strong work ethic and desire to grow and advance their knowledge. A bachelor's or associate degree in Computer Science, Engineering, or Information Systems is preferred.This position will be a contract-to-hire hybrid. The candidate will be expected to be onsite at least three days per week, depending on client requirements for operational support.Must Haves:
- Willingness to work onsite and travel between locations
- Deskside support experience
- Hardware support, shop printers (like Zebras), PC's mobile devices, etc.
- Some degree of network support (cabling, rack n stack)
- Consulting experience, working for an MSP
Essential Duties and Responsibilities
- Resolve a wide range of tickets, i.e., server, application, network, laptops/desktops, troubleshooting and configuration of Windows Active Directory, Group Policy, file and print services.
- Answer technical support calls and incoming tickets and assign severity, prioritize work accordingly to resolve that issue.
- Configure hardware, peripherals and services in accordance with standards and project requirements.
- Perform software installations, configuration, upgrades, troubleshooting, and performance tuning from multiple vendors and systems.
- Troubleshoot, diagnose, repair, install, configure, and deploy workstation, servers, VPN, printers, switches, routers, peripherals, and software packages.
- Perform daily client checks and remediate any discrepancies discovered.
- Test new equipment, image operating systems, perform data backups, and restores.
- Set up accounts, moves, adds, changes to end user permissions.
- Monitor performance and maintain systems according to established SLA's
- Ensure server patching schedules are maintained and documented.
- Support after hours on-call on a rotating basis.
- Be able to work after hours for business impacting changes.
- Must be authorized to work in the United States.
- Provide professional and personable onsite and remote support.
Qualifications
- Solid level of critical thinking and problem-solving skills with commonly used concepts, practices, procedures, and tools used in supporting and maintaining Windows based solutions.
- Excellent communication and customer service with the ability to work with minimal supervision in a fast-paced environment with accuracy and attention to detail with sound decision making, problem solving and critical thinking skills.
- Motivated with a desire to learn, grow and enhance our teams' abilities. Certifications are a plus.
- IT support relating to technical issues involving Microsoft's core business applications including O365, Teams, One Drive, Exchange Administration and MDM.
- Minimum 5 years IT experience with IT administration and support experience with windows administration and management of servers, Active Directory, DHCP, DNS, and Group Policy and virtualization
- Understanding of Microsoft infrastructure environments including the administration and management of Server 2012 through 2022 technologies including Active Directory, DHCP, DNS, and Group Policy administration is preferred.
- Experience with cloud technologies administration, specifically Azure Servers, Entra AD administration, and Office365 administration is preferred
- Previous Experience in a fast-paced consulting or MSP environment is a plus
- Solid knowledge of backup solutions and network storage solutions.
- Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security
- Core understanding of information security layers and best practices for content filtering, email security, and end point security.
- Tier 2 and 3 desktop support experience