Job Description
- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.Manages IT system infrastructure and any processes related to these systems.
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provides support for the escalation and communication of status to agency management and internal customers.
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Requirements
Position Requirements: The ideal candidate for this position must have experience in Linux, Windows, Scripting (Shell, Perl, Bash, Python etc.), Puppet, NIFI, STE/STN tools LatteArt, and Nessus.
The Level 2 System Administrator (SA) shall possess the following capabilities: - Provide support for implementation, troubleshooting and maintenance of IT systems.
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Qualifications: - An active and current TS/SCI Clearance with Polygraph is required to be considered.
- IAT level II baseline certification as defined by DoD 8570.01-M is required.
- Ten (10) years, experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor's degree.