System Administrator V
: Job Details :

Job Description TEXAS MEDICAL BOARD STATE JOB VACANCY NOTICE IT DEPARTMENT Internal/External TELECOMMUTE ELIGIBLE Job Posting:25-503-03Opening Date:23 September 2024No. of Openings: 1 Monthly Salary:$7,717.50Closing Date:Open Until FilledType of Employment: Full- Time Job Title:IT Infrastructure and Operations Manager Classification:System Administrator V Class Number:0314 Salary Group:B25 FLSA Status:Exempt Remote Category:Yes/Category 3 Location:Austin - George H.W. Bush Building, 1801 Congress Ave, Austin, TX 78701 How to Apply:All applications for employment with the Texas Medical Board must be submitted electronically either via CAPPS at CAPPS RECRUIT website or click the Texas Medical Board (state.tx.us) link for instructions or submit application through Work in Texas (WIT) before 12:00 a.m. central time on the job closing date.Applications can be FAXED to 512.###.#### or e-mailed to ...@tmb.state.tx.us. All fields on the application must be completed.We may reject applications that do not include all of the required information.Resumes do not take the place of the information required on the state of Texas application. Additional Information:Must reside in Texas.No dual state employment with another state agency or higher education is allowed.Must provide DOB for Department of Public Safety background check.TMB will verify prior state service and employment history.Agency does not reimburse for travel or lodging expenses to attend job interviews.Virtual job interviews can be requested. For veteran's preference, please submit with your application a copy of the DD-214. Additional Military Crosswalk information can be accessed at: Military Crosswalk for Occupational Category - Information Technology (texas.gov) Agency Information We have over 200 employees across the state of Texas. We are a collaborative and team environment work culture that values an environment of trust and accountability. Together we work towards our Board's mission to protect and enhance the public's health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline, and education. We value employee work-life balance and provide our team incentives that include telework, flexed and compressed work schedules, wellness leave, health insurance and retirement programs, 401K, vacation paid leave, sick paid leave, holiday pay, promotional opportunities, free parking, employee assistance program, and other various benefits. General Description Manages the Information Technology Infrastructure and Operations for the Texas Medical Board, as well as all sub-boards and committees under the direction of Director of Information Technology.Oversees staff performing work associated with critical infrastructure including networks, servers, operating systems, endpoint computers and application support. Provides day-to-day supervision, conducts performance appraisals, and delegates work assignments for Helpdesk and System/Network Operations staff.Will recruit, hire, and provide appropriate training.Serves as a subject matter expert for complex networking, servers, and operating systems.Leads and/or participates in the technical design, planning, implementation, performance tuning and recovery procedures for mission critical enterprise systems.Work includes policy development, training, monitoring, and analysis of existing hardware and software, and evaluation of potential enhancements. Work under limited supervision with considerable latitude for the use of initiative and independent judgment. Essential Job Functions 1.(65%) Manage the IT Helpdesk and System/Network Operations teams. a.Functions as direct supervisor for Operations staff. b.Liaisons with Developer Lead to support agency business operations. c.Oversees multiple projects occasionally, and/or some of the most complex system administration projects involving highly complex upkeep and configuration of computer components and systems software. d.Oversees and provides guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks. e.Oversees and/or designs and implements new or revised methods that effectively meet agency needs. f.Oversees and/or conducts major studies regarding system usage and makes recommendations for improvements and determines network system requirements. g.Reviews network system plans for completeness and accuracy, plans and schedules network studies and system implementations. h.Analyzes existing network and system procedures for efficiency and effectiveness. i.Prepares budget recommendations for network facilities, analyzes user support statistics, and implements appropriate measures. 2.(30%) Ensures IT Infrastructure and Operations are available to support the agency mission.Serves as backup to Helpdesk and Infrastructure staff as necessary. a.Coordinate and maintain the functionality of the systems environment, the implementation of technology solutions, the development of server upgrade plans and procedures, and the installation of operating systems. b.Administers or maintains servers, operating systems, and applications. c.Monitors servers, operating systems, and applications security taking corrective measures to ensure efficient performance. d.Ensures all technology for public meetings is operational. 3.(5%) Performs related work as assigned. Skills and Knowledge 1.Analytical Skills a.Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. b.Ability to coordinate solutions to problems; scheduling, testing, installing, and implementing systems. c.Ability to analyze problems and develop solutions; to determine systems and network problems; to communicate effectively with clients/customers to gather information and/or explain policies and procedures. d.Ability to write and revise standards and procedures. e.Ability to oversee and/or supervise the work of others. f.Ability to work independently. g.Ability to self-motivate and complete projects. h.Ability to handle multiple tasks. 2.Communication Skills a.Ability to produce high-level correspondence, reports, and documents. b.Ability to develop and document policies and procedures. c.Ability to prepare training or instructional manuals. d.Ability to communicate both verbally and in writing with both technical and non-technical staff. 3.Technical Skills a.Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; computer programming and architecture of scripting languages; and basic Internet security administration. b.Knowledge of network facilities and data processing techniques, personal computer hardware and software, network operating system and security software. c.Knowledge of network and server performance monitoring and capacity management tools. d.Knowledge of storage systems including direct-attached and network storage appliances. e.Skill in the use of applicable software and the configuring, deploying, and monitoring of security applications and infrastructure. f.Knowledge of Microsoft products including, i.Windows Server 2008+ and Windows clients, ii.Microsoft Azure, iii.Microsoft Office 365, (Exchange, SharePoint, and Purview), iv.Hyper-V virtualization and clustering, and v.Active Directory. g.Working knowledge of telecommunications systems. Required Experience and Education 1.At least five (5) years progressively responsible experience managing information technology staff and teams including the following management activities. a.Preparing training plans and training staff, b.Monitoring staff performance, and c.Preparing performance evaluations. 2.At least seven (7) years progressively responsible information technology work experience. a.Experience managing a Microsoft server environment including. i.Windows Server, ii.Hyper-V, iii.Active Directory, iv.Remote Desktop Services and Gateway, 3.At least five (5) years progressively responsible information technology work experience. i.Office 365, and ii.Microsoft Azure. b.Experience in virtualization, especially Microsoft Hyper-V clustering. c.Experience in Storage Area Networks (SAN). 4.Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, or management information systems is generally preferred.Education and experience may be substituted for one another. Preferred Experience and Education 1.At least seven (7) years progressively responsible experience managing information technology staff and teams including the following management activities. a.Preparing training plans and training staff, b.Monitoring staff performance, and c.Preparing performance evaluations. 2.At least ten (10) years progressively responsible information technology work experience a.Experience managing a Microsoft server environment including. i.Windows Server, ii.Hyper-V, iii.Active Directory, b.Remote Desktop Services and Gateway, c.Experience in virtualization, especially Microsoft Hyper-V clustering. d.Experience in Storage Area Networks (SAN). e.Experience configuring and administering Dell PowerConnect switches and SonicWALL security and wireless devices. 3.Experience with state or local purchasing requirements including Texas Department of Information Resources Cooperative Contracts. 4.Applicants must have or can secure high-speed internet access with a minimum speed of 20 MBPS download and 2 MBPS upload. Applicants may be required to provide confirmation from the area ISP. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER The Texas Medical Board does not discriminate on the basis of race, color, national origin, sex, age, religion, disability or veteran status. Employment opportunities shall not be denied a qualified individual with a disability that requires a reasonable accommodation. The applicant should communicate requests for reasonable accommodations by calling (512) ###-####. Selective Service Requirement: If selected for employment, male applicants age 18 through 25 must present proof of registration or exemption with the federal Selective Service System. Qualifications: TEXAS MEDICAL BOARD STATE JOB VACANCY NOTICE IT DEPARTMENT Internal/External TELECOMMUTE ELIGIBLE Job Posting:25-503-03Opening Date:23 September 2024No. of Openings: 1 Monthly Salary:$7,717.50Closing Date:Open Until FilledType of Employment: Full- Time Job Title:IT Infrastructure and Operations Manager Classification:System Administrator V Class Number:0314 Salary Group:B25 FLSA Status:Exempt Remote Category:Yes/Category 3 Location:Austin - George H.W. Bush Building, 1801 Congress Ave, Austin, TX 78701 How to Apply:All applications for employment with the Texas Medical Board must be submitted electronically either via CAPPS at CAPPS RECRUIT website or click the Texas Medical Board (state.tx.us) link for instructions or submit application through Work in Texas (WIT) before 12:00 a.m. central time on the job closing date.Applications can be FAXED to 512.###.#### or e-mailed to ...@tmb.state.tx.us. All fields on the application must be completed.We may reject applications that do not include all of the required information.Resumes do not take the place of the information required on the state of Texas application. Additional Information:Must reside in Texas.No dual state employment with another state agency or higher education is allowed.Must provide DOB for Department of Public Safety background check.TMB will verify prior state service and employment history.Agency does not reimburse for travel or lodging expenses to attend job interviews.Virtual job interviews can be requested. For veteran's preference, please submit with your application a copy of the DD-214. Additional Military Crosswalk information can be accessed at: Military Crosswalk for Occupational Category - Information Technology (texas.gov) Agency Information We have over 200 employees across the state of Texas. We are a collaborative and team environment work culture that values an environment of trust and accountability. Together we work towards our Board's mission to protect and enhance the public's health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline, and education. We value employee work-life balance and provide our team incentives that include telework, flexed and compressed work schedules, wellness leave, health insurance and retirement programs, 401K, vacation paid leave, sick paid leave, holiday pay, promotional opportunities, free parking, employee assistance program, and other various benefits. General Description Manages the Information Technology Infrastructure and Operations for the Texas Medical Board, as well as all sub-boards and committees under the direction of Director of Information Technology.Oversees staff performing work associated with critical infrastructure including networks, servers, operating systems, endpoint computers and application support. Provides day-to-day supervision, conducts performance appraisals, and delegates work assignments for Helpdesk and System/Network Operations staff.Will recruit, hire, and provide appropriate training.Serves as a subject matter expert for complex networking, servers, and operating systems.Leads and/or participates in the technical design, planning, implementation, performance tuning and recovery procedures for mission critical enterprise systems.Work includes policy development, training, monitoring, and analysis of existing hardware and software, and evaluation of potential enhancements. Work under limited supervision with considerable latitude for the use of initiative and independent judgment. Essential Job Functions 1.(65%) Manage the IT Helpdesk and System/Network Operations teams. a.Functions as direct supervisor for Operations staff. b.Liaisons with Developer Lead to support agency business operations. c.Oversees multiple projects occasionally, and/or some of the most complex system administration projects involving highly complex upkeep and configuration of computer components and systems software. d.Oversees and provides guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks. e.Oversees and/or designs and implements new or revised methods that effectively meet agency needs. f.Oversees and/or conducts major studies regarding system usage and makes recommendations for improvements and determines network system requirements. g.Reviews network system plans for completeness and accuracy, plans and schedules network studies and system implementations. h.Analyzes existing network and system procedures for efficiency and effectiveness. i.Prepares budget recommendations for network facilities, analyzes user support statistics, and implements appropriate measures. 2.(30%) Ensures IT Infrastructure and Operations are available to support the agency mission.Serves as backup to Helpdesk and Infrastructure staff as necessary. a.Coordinate and maintain the functionality of the systems environment, the implementation of technology solutions, the development of server upgrade plans and procedures, and the installation of operating systems. b.Administers or maintains servers, operating systems, and applications. c.Monitors servers, operating systems, and applications security taking corrective measures to ensure efficient performance. d.Ensures all technology for public meetings is operational. 3.(5%) Performs related work as assigned. Skills and Knowledge 1.Analytical Skills a.Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. b.Ability to coordinate solutions to problems; scheduling, testing, installing, and implementing systems. c.Ability to analyze problems and develop solutions; to determine systems and network problems; to communicate effectively with clients/customers to gather information and/or explain policies and procedures. d.Ability to write and revise standards and procedures. e.Ability to oversee and/or supervise the work of others. f.Ability to work independently. g.Ability to self-motivate and complete projects. h.Ability to handle multiple tasks. 2.Communication Skills a.Ability to produce high-level correspondence, reports, and documents. b.Ability to develop and document policies and procedures. c.Ability to prepare training or instructional manuals. d.Ability to communicate both verbally and in writing with both technical and non-technical staff. 3.Technical Skills a.Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; computer programming and architecture of scripting languages; and basic Internet security administration. b.Knowledge of network facilities and data processing techniques, personal computer hardware and software, network operating system and security software. c.Knowledge of network and server performance monitoring and capacity management tools. d.Knowledge of storage systems including direct-attached and network storage appliances. e.Skill in the use of applicable software and the configuring, deploying, and monitoring of security applications and infrastructure. f.Knowledge of Microsoft products including, i.Windows Server 2008+ and Windows clients, ii.Microsoft Azure, iii.Microsoft Office 365, (Exchange, SharePoint, and Purview), iv.Hyper-V virtualization and clustering, and v.Active Directory. g.Working knowledge of telecommunications systems. Required Experience and Education 1.At least five (5) years progressively responsible experience managing information technology staff and teams including the following management activities. a.Preparing training plans and training staff, b.Monitoring staff performance, and c.Preparing performance evaluations. 2.At least seven (7) years progressively responsible information technology work experience. a.Experience managing a Microsoft server environment including. i.Windows Server, ii.Hyper-V, iii.Active Directory, iv.Remote Desktop Services and Gateway, 3.At least five (5) years progressively responsible information technology work experience. i.Office 365, and ii.Microsoft Azure. b.Experience in virtualization, especially Microsoft Hyper-V clustering. c.Experience in Storage Area Networks (SAN). 4.Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, or management information systems is generally preferred.Education and experience may be substituted for one another. Preferred Experience and Education 1.At least seven (7) years progressively responsible experience managing information technology staff and teams including the following management activities. a.Preparing training plans and training staff, b.Monitoring staff performance, and c.Preparing performance evaluations. 2.At least ten (10) years progressively responsible information technology work experience a.Experience managing a Microsoft server environment including. i.Windows Server, ii.Hyper-V, iii.Active Directory, b.Remote Desktop Services and Gateway, c.Experience in virtualization, especially Microsoft Hyper-V clustering. d.Experience in Storage Area Networks (SAN). e.Experience configuring and administering Dell PowerConnect switches and SonicWALL security and wireless devices. 3.Experience with state or local purchasing requirements including Texas Department of Information Resources Cooperative Contracts. 4.Applicants must have or can secure high-speed internet access with a minimum speed of 20 MBPS download and 2 MBPS upload. Applicants may be required to provide confirmation from the area ISP. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER The Texas Medical Board does not discriminate on the basis of race, color, national origin, sex, age, religion, disability or veteran status. Employment opportunities shall not be denied a qualified individual with a disability that requires a reasonable accommodation. The applicant should communicate requests for reasonable accommodations by calling (512) ###-####. Selective Service Requirement: If selected for employment, male applicants age 18 through 25 must present proof of registration or exemption with the federal Selective Service System.