Our client is seeking a Operations & Systems Engineer for a long-term (years) contract in Quincy, MA (hybrid).
If you are passionate about ensuring the quality of vital healthcare systems and thrive in a dynamic environment, we encourage you to apply!
JOB REQUIREMENTS: EDUCATION AND EXPERIENCE
- Bachelor's Degree in Information Systems, Computer Science, or a closely related field
- Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.
- Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.
- Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus
- Deep knowledge and hands-on experience with Dynatrace.
QUALIFICATIONS:
- Demonstrated ability to solve complex IT problems, monitoring servers and report generation.
- Ability to resolve problems as they arise and handle situations expeditiously.
- Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
- Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.
- Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.
- Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.
- Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.
- Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
- Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
- Demonstrated experience with ticketing system preferably service now.
- Working knowledge of JIRA & SharePoint.