DataStaff is seeking a System Operator for a long-term contract opportunity with one of our direct clients located in Little Rock, AR.
*This position is onsite
Responsibilities:
- Entering radio information into the network in order to activate the radio.
- Maintaining accurate records of user information.
- Performing defined tasks as per the client and AWIN processes.
- Resolving user issues by answering questions and requests when they arise.
- Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
- Maintaining client confidence and protecting operations by keeping sensitive information confidential.
- Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
- Contributing to team efforts.
Knowledge and Skills:
- Associate or Bachelor's degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field.
- Strong customer service skills.
- Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals. Ability to communicate clearly via telephone and email.
- Strong attention to detail and ability to prioritize tasks.
- Excellent technical knowledge of computer systems, hardware, software, and networks.
- Strong problem-solving and troubleshooting skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- Proven experience in system support or in a similar technical support role.
- Excellent problem-solving and analytical abilities.
- Ability to pass a background check.
- Ability to lift 50 lbs.
Required Skills:
- 3 Years - Experience as a Technical Help Desk Support Analyst
- 3 Years - Experience with IT security practices and protocols
- 3 Years - Experience logging and documenting technical problems and issues
- 3 Years - Experience working independently and as part of a team
- Experience working in an environment that required lifting at least 50 lbs
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.