Location: Saint Louis,MO, USA
**Job Description**
As a Desktop Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Desktop Engineer joining our team to Support our intelligence customer in St. Louis, MO.
As a Desktop Engineer, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
Job duties include:
+ Provide frontline support for desktop systems, including troubleshooting hardware and software issues
+ Manage user accounts, permissions, and access rights
+ Install, configure, and maintain desktop operating systems and applications
+ Respond to and resolve user tickets in a timely and professional manner
+ Perform regular system maintenance and updates to ensure optimal performance and security
+ Assist with the implementation of new technologies and software deployments
+ Document technical solutions and maintain knowledge base for common issues
+ Collaborate with other IT teams to resolve complex issues and improve overall service delivery
+ Provide basic network troubleshooting and support
+ Conduct user training sessions on new software or hardware as needed
**Required Education, Experience, & Skills**
+ Associate's degree in IT or related field, or equivalent experience
+ 6 years of experience in desktop support or similar IT role
+ Strong knowledge of Windows operating systems and Microsoft Office suite
+ Familiarity with basic networking concepts and troubleshooting
+ Excellent customer service skills and ability to communicate technical concepts to non-technical users
+ Security certification or ability to obtain within 90 days of hire
+ TS/SCI Clearance required and eligibility to obtain CI Poly
+ Ability to prioritize and manage multiple tasks in a fast-paced environment
+ Willingness to provide occasional after-hours support
+ Ability to lift and move equipment up to 40 pounds
**Preferred Education, Experience, & Skills**
+ Experience with remote desktop support tools
+ Knowledge of Active Directory and Group Policy
+ Familiarity with IT service management tools (e.g., ServiceNow)
+ Basic scripting skills (PowerShell, batch, etc.)
+ Experience in a government or intelligence community environment
**Pay Information**
Full-Time Salary Range: $83900 - $142600
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**Systems Administrator - Desktop**
**104773BR**
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