Systems Administrator
: Job Details :

Description Job PurposePrimary responsibility is to support MPW's HelpDesk advanced Internet and video customer issues, including setup and configuration of all Commercial edge equipment, and administration and maintenance of infrastructure resources. Assist System Administrator II and Sr. Network Engineer as necessary. Responsible for the integrity of the network and overall network security.Specific Responsibilities

Handle escalated calls from Help Desk, providing support as needed pertaining to resolving customer issues pertaining to Internet, IPTV, voice service (VoIP), email, DNS, DHCP and other related issues.

Primary support for Residential and Business Class services

Perform routine maintenance on the Internet, IPTV, voice services (VoIP), LTE, and MachLink email distribution systems.

In conjunction with the NOC Technician, maintain NOC equipment, networks, and systems.

Assist with the installation and configuration of new or upgraded systems for Business Class accounts based on the specifications provided and services requested.

Upgrade system firmware and/or equipment as neede

Monitor deployed equipment and systems.

Assist with support for Enterprise level services

Assist with maintenance on the Internet, voice services (VoIP), Metro Ethernet, and distribution systems.

In conjunction with the NOC Technician, maintain NOC equipment, networks, and systems.

Assist with the installation and configuration of new or upgraded systems for enterprise accounts based on the specifications provided and services requested.

Upgrade system firmware and/or equipment as directe

Monitor deployed equipment and systems.

Assist with performing infrastructure administration, including:

Ensure appropriate maintenance is completed on systems, including management, troubleshooting, event alarm monitoring, etc.

Assist with installation of new network and system technologies.

Monitor and maintain baseline operational levels for all network and server systems.

Assist in the support of Communications security programs.

Maintain network security assets such as mail filter and IDS/IPS devices.

Provide assistance in vulnerability assessments.

Identify potential improvements in the security environment such as user awareness and training.

Other Responsibilities

Act as backup for the Systems Administrator II as needed.

Assist with corporate telephony services as needed.

Other duties as assigned.

Position Requirements QualificationsKnowledge

Bachelor's degree in information technology, networking, or engineering or equivalent combination of education and experience required. Preferred experience would include:

Minimum 2 years of networking experience. Current industry certifications preferred.

Previous experience with server software and hardware; troubleshooting and repair experience preferred.

Working knowledge of wireless/point-to-point and point-to-multi-point technologies.

Experience with LAN/WAN technologies including switching and routing, fiber optic networks and Metro Ethernet solutions.

Experience with GPON standards.

Experience in working with server operating platforms such as Unix, Linux, Microsoft, VMware, and Mac OS.

Skills

Excellent verbal and written communication skills.

Excellent interpersonal and listening skill, with the ability to build productive professional relationships and promote a team atmosphere.

Good judgement and reasoning skills.

Problem identification, analysis and solving.

Abilities

Ability to work as part of a team, either as a team leader or a member of a team.

Ability to work independently, effectively prioritize work, manage multiple tasks, meet deadlines, and adjust work priorities as needed to meet department/ organizational objectives.

Ability to develop, read and interpret drawings, schematics, specifications, and technical manuals.

Ability to distinguish colors.

Other Position Requirements

Must possess a valid driver's license.

Must be able to attend work on a regular basis, work overtime as needed, and participate in a rotating stand-by schedule.

Must comply with the Residency Policy.

Must maintain a method of communication to be contacted by MPW outside normal work hours.

Work Environment

Work environment is primarily in an office environment. Occasional visits to an industrial coal-fired power plant or outside job sites may be required.

Must be able to climb ladders and work from elevated platform for extended periods under various types of weather/seasonal conditions.

Must comply with all safety and site rules at all locations.

WorkSTEPS

Full-Time/Part-Time Full-Time Salary $73,000 - $90,000 Number of Openings 1 Location Administration and Operations Center EOE Statement Don't meet every single requirement? Studies have shown that diverse candidates are less likely to apply to jobs unless they meet every single qualification. At Muscatine Power and Water, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.MPW is an Equal Opportunity Employer. The Utility does not discriminate in its hiring or employment practices, and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender, gender identity or expression, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by federal, state, or local law (except where an attribute is a bona fide occupational qualification). EOE M/F/D/V This position is currently accepting applications.