Systems Administrator
: Job Details :

POSITION SUMMARY: The System Administrator is responsible for overseeing the maintenance and security of the banks networks and computer systems. System Administrators organize, install, and support these systems. These include local area networks (LAN), wide area networks (WAN) and other data communication systems within the bank. Their duties include installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems. DUTIES AND RESPONSIBILITIES:

• Manage and monitor critical network infrastructure, such as firewalls, switches, phone system, SIP trunks, datacenter, VOIP, and VMware host servers
• Apply firmware updates as released to network hardware
• Apply software updates as released to critical systems outside of standard patch management
• Monitor and triage alerts received from third party providers, such as Bitdefender, firewall, and server activity alerts
• Manage network routing internally across all locations
• Manage cloud-based services, such as Microsoft 365
• Manage backup services, such as OwnCloud & Carbonite
• Help to ensure industry best practices are in use for all on premise and cloud-based systems
• Assist with issues that may arise with any of the bank's technical products.
• Assist end users with issues that may arise from their workstations, software systems, printers, scanners, etc.
• Assist and support with disaster recovery tests
• Assist and support with end user training and education
• Assist with setup and configuration of new workstations, servers, and printers
• Write, test, and implement scripts for network management using PowerShell or Python scripting language
• Assist and support overall network management using PowerShell, Active Directory, and Group Policy
• CAPM preferred but not required
• Analyzes business needs and new technology and makes recommendations.
• Work with third party vendors as issues arise, such as Gladiator, Asset Black, Safe Systems, INS
• Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program
• Performs other duties as assigned by management.

REQUIRED COMPETENCIES, SKILLS, AND EXPERIENCE These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position successfully at Morris Bank. Individual abilities may result in some deviation from these guidelines.

• Bachelor's Degree in Computer Science, Information Technology, Computer Information Systems, or related IT specialization such as System or Network Administration. Requires at least 3 years of similar or related experience. Experience and professional certification may be substituted for degree requirement but must have a minimum of five (5) years of specialized training/work experience.
• Microsoft Certified Professional
• VoIP Phone Systems experience preferred
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Keen interpersonal skills and intrapersonal discipline to cultivate trust and nurture teamwork.
• Demonstrate sound time management, organization skills and decision-making agility to the team.
• Be an effective self-manager and team leader with the ability to adjust to multiple, changing priorities.
• Critical thinking and analysis.
• Willingness to travel.
• Demonstrated ability to consistently model the principles of Code Blue.
• Problem identification and resolution.
• Excellent organizational skills and the ability to manage rapidly changing priorities.
• Self-motivated with strong organizational skills and attention to detail.
• Ability to protect and maintain high level confidential information. High sense of discretion in handling people's private information on data servers and throughout the network.
• Professional in appearance and in verbal communication.
• Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.
• Proven track record of developing and implementing various IT strategies and plans
• General knowledge of Bank Secrecy Act/Anti-Money Laundering Program.

POSITION SPECIFIC COMPETENCIES:

• Commitment to Excellence - Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames. Continuously strives to improve work performance. Accepts responsibility for his/her commitments to the bank. Contributes to the success of the bank by consistently providing quality results in the performance of his/her job duties and responsibilities.
• Dependability - Takes responsibility to accomplish job assignments within reasonable deadlines. Willing to accept new projects and/or commitments. Does due diligence to complete projects within specified timeframes and/or fulfill commitments. Arrives to work on time prepared and ready to contribute.
• Flexibility - Willingly adjusts to changing work assignments or conditions. Open to changes in operational procedures, technology, and/or organizational structure. Views changes as opportunities for learning and professional development. Displays a positive attitude to encourage others. Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
• Focus on Customer Service - Focuses on customer's needs and expectations. (Customers can be external constituents, employees, or guests.) Respectfully ascertains customer's needs and determines appropriate response. Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department. If further actions need to be taken, advises customers of realistic timeframes for a response to their request. Follows up with customers on outstanding requests in a timely manner. Tactfully explains to customers why their needs and/or expectations cannot be met if the bank does not provide the requested information or services
• Integrity - Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities. Accepts responsibility for his/her actions. Respects and complies with department and bank policies, procedures, and work rules.
• Proficiency - Possesses required job skills and knowledge. Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
• Respect and Cooperation - Treats others with courtesy, respect, and dignity in the workplace. Promotes cooperation through open and honest communications and consideration of other's ideas, thoughts, and opinions.
• Technical Expertise - Possesses comprehensive knowledge and skills in a technical area. Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology. Competent to learn new technologies and integrate them with existing technology. Willing to share expertise and provide technical assistance to others.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate is regularly required to sit, use hands to handle or feel, reach with hands and arms, and see, talk or hear. The associate is frequently required to stand, walk, carry or pull. The associate may be required to climb, bend or squat on occasion. The associate must regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.
• Works in an office environment. May be asked to respond to problems or provide service after hours. May be expected to carry and respond to cell phone at all times.
• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about sitting, walking, standing, etc. Work environment involves minimal exposure to physical risks

EQUIPMENT USED

• Must be capable of operating all types of office equipment to include Servers, Switches, firewalls, network adapters, desktops, laptops, monitors, tablets, cell phones, telephones, scanners, copiers, and printers.

SUPERVISORY REQUIREMENTS

• None

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties, as necessary.