The GST Systems Administrator is responsible for effectively managing, supporting, and troubleshooting the company's ERP system (NetSuite), e-commerce platform (CNET, Ariba), and associated IT applications & workflows. This role ensures smooth day-to-day operations The ideal candidate will have a strong background in IT systems, ERP, and e-commerce platforms, with an ability to troubleshoot issues, streamline processes, and drive business efficiency through effective use of technology. ERP System Management:
- Oversee the daily operations of the NetSuite ERP system, ensuring its smooth functionality and resolving any technical issues.
- Customize and configure NetSuite ERP modules based on business requirements.
- Manage user access, roles, and permissions to ensure data security and integrity within the NetSuite ERP environment.
- Perform regular system audits, backups, and updates to ensure system reliability and compliance with best practices.
- Help support any other ERP system management duties and tasks.
E-Commerce Platform Support:
- Manage and maintain the e-commerce platform, ensuring seamless integration with the ERP system and other back-office tools.
- Monitor online transactions, troubleshoot errors, and resolve any technical issues that arise within the e-commerce system.
- Coordinate with marketing and sales teams to implement e-commerce enhancements and features that align with business goals.
- Help support any other E-Commerce platform duties and tasks.
Microsoft Applications Integration:
- Provide support for advanced Microsoft application functions such as data analysis and reporting, automation workflows, and user collaboration.
- Design and maintain Power BI dashboards, custom reports, and Excel templates to improve data visibility and decision-making.
- Help support any other Microsoft Application or 3rd party application duties and tasks.
Business Process Analysis and Improvement:
- Work closely with key business units to analyze current workflows, identify pain points, and recommend improvements through ERP and IT system configurations.
- Document business requirements and ensure they are implemented effectively through technology solutions.
- Help support any other Business Process duties and tasks.
General IT Support:
- Provide tier 2/3 support to end-users for IT-related issues involving ERP, e-commerce platforms, Microsoft applications, and general IT infrastructure.
- Assist in managing IT infrastructure, including server maintenance, network monitoring, and system backups.
- Coordinate with external vendors for software support, upgrades, and system enhancements.
- Help support any other General IT duties and tasks.
Training and User Support:
- Provide training and support to employees on the effective use of ERP, e-commerce platforms, and Microsoft applications.
- Create and maintain documentation, including user manuals, technical guides, and troubleshooting procedures.
- Host workshops and training sessions for users to improve productivity and system usage.
- Help support any other Training and User Support duties and tasks.
Qualifications:
- Education: Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- Experience: Minimum of 3-5 years of hands-on experience with ERP systems (Oracle, NetSuite, Microsoft Dynamics, or similar) and e-commerce platforms (Ariba, Celigo, CNET, Shopify,WooCommerce, etc.).
- Technical Skills:
- Proficiency in ERP system administration and configuration.
- Experience with e-commerce platforms and integrating them with ERP systems.
- Advanced knowledge of Microsoft Office applications (Excel, Power BI, SharePoint, Teams) and automation tools.
- Familiarity with database management, APIs, and system integration.
- Basic knowledge of network infrastructure, server administration, and IT security practices.
- Other Skills:
- Strong problem-solving abilities and analytical skills.
- Excellent communication and collaboration skills with the ability to work cross-functionally.
- Project management experience with the ability to handle multiple projects simultaneously.
- Ability to train and support users at varying levels of technical expertise.
Compensation & Benefits
- Competitive salary
- Medical/Dental/Vision
- 401K Plan
- Vacation
- Other company perks