Job DescriptionESSENTIAL DUTIES & RESPONSIBILITIES
- Performs operating system installations and administration.
- Monitors system stability and performance.
- Performs operating system tuning/optimization.
- Performs periodic maintenance, debugs and repairs user and client systems software and hardware (physical and virtual).
- Provides support for proprietary database changes and post processing.
- Performs the management, configuration and testing of hardware and software in compliance with regulatory requirements.
- Implements software changes and patches, working with software vendors and contractors, as required.
- Performs hardware changes and repairs, working with hardware vendors and contractors, as required.
- Supports malware, anti-virus and other security facilities.
- Participates in the team rotation of 24/7 support to troubleshoot and resolve critical hardware and software issues by working with customers, contractors and system vendors, as required.
- May communicate with managers and user groups to provide status updates, input and alternatives for processes, security considerations and infrastructure impacts and requirements.
- May assist in the improvement of departmental standards, naming conventions, protocols, procedures, guidelines and test plans for systems.
REQUIREMENTSAssociate I Requirements
- Bachelor's degree in Engineering, Computer Science or Computer Information Systems, or relevant, equivalent experience and/or education.
Associate II Requirements
- Bachelor's degree in Engineering, Computer Science or Computer Information Systems with a minimum of one (1) year of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.
Intermediate Requirements
- Bachelor's degree in Engineering, Computer Science or Computer Information Systems with a minimum of three (3) years of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.
All Levels
- Must possess sound analytical, problem-solving and documentation skills.
- Functional knowledge of computer operating systems used in targeted environment, as identified in job posting supplement.
- Strong verbal and written communication skills.
- Ability to multi-task and work with minimal supervision.
- Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.
SPECIAL NOTE: Eligible for promotion consideration to this level with a minimum of six (6) months experience at Systems Administrator, Associate ISupplement: Additional Responsibilities and Qualifications for Job PostingIT Services:
- Windows Server Administration, Active Directory, Group Policy, Microsoft SCCM, PowerShell
- Virtualization Technologies: VMware ESXi / vCenter 7.x and above, and Hyper-V
- Microsoft 365 Suite: Intune, AutoPilot, Azure/Entra, Exchange Online, Microsoft Teams, Microsoft Purview
- Citrix Virtual Desktop Management
- Windows Updates and Patching
- Backup Solutions: Dell Avamar Data Protection, Rubrik
- Dell Enterprise Hardware: vBlock, VxBlock, VxRails, PowerFlex, PowerScale, PowerStore
- SolarWinds Monitoring and Alerting
About Us From electric vehicles to renewables, the world is looking at electricity in a whole new way, and ITC is focused on building and maintaining a power grid that can handle it all. We are looking for individuals who are ready to work with us to build a greater grid for a greener future. In return, ITC is proud to offer industry-leading compensation, benefits and opportunities to channel your energy into community-changing solutions. As an equal opportunity employer, we feel it's crucial to honor our differences, be inclusive, engage as a team, and maximize our individual strengths. Please take a moment to review our Diversity Statement.