Position Summary:We are seeking an organized and proactive Operations Coordinator to join our team. This role will provide essential support to our operations and leadership teams by ensuring the smooth handling of tasks related to job mapping, CRM management, and reporting. The ideal candidate will be detail-oriented, tech-savvy, and comfortable working in a fast-paced environment, with experience or familiarity in CRM systems, cloud-based call reporting, and VMS job platforms.
Key Responsibilities:
Job Mapping & VMS Job Management:
- Support Operations Specialists by gathering, mapping, and updating jobs.
- Pull job postings from JobRobtix and input them accurately into LaborEdge (CRM).
- Ensure VMS jobs are tracked and updated consistently to meet operational timelines.
CRM Management:
- Assist with managing and maintaining the LaborEdge CRM to ensure data integrity and smooth operation.
- Input, update, and track job records, candidate details, and other essential data.
- Help troubleshoot CRM issues and provide input for optimizing workflows within the system.
Call Reporting and Monitoring:
- Pull call data reports from Cloud Call and compile insights for internal review.
- Collaborate with leadership to ensure call metrics align with business goals and KPIs.
- Provide detailed summaries and reports to track call volumes, agent activity, and operational trends.
Reporting & Administrative Support:
- Assist with generating reports as required by the President or other senior leadership.
- Maintain regular documentation of operations processes, ensuring reports are accurate and submitted on time.
- Support various operational initiatives as assigned by the leadership team.
Qualifications:
- Bachelor's degree or equivalent work experience in operations, business, or related field.
- 1-3 years of experience in an administrative or operations support role.
- Proficiency with CRM platforms (e.g., LaborEdge, Salesforce) and basic reporting tools.
- Familiarity with JobRobtix, VMS systems, and Cloud Call platforms is a plus.
- Strong organizational and multitasking abilities with attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Preferred Skills:
- Ability to adapt to shifting priorities and work in a dynamic environment.
- Experience collaborating with cross-functional teams.
- Analytical mindset with the ability to interpret and present data effectively.
Compensation:
- Competitive salary, commensurate with experience
- Comprehensive benefits package (health, dental, 401k)
- Opportunities for growth and professional development
This role offers the opportunity to work closely with operations specialists and leadership, playing a key part in optimizing internal processes and contributing to business success. If you are a problem-solver with a knack for managing data and workflows, we encourage you to apply.