Open Position: System Administrator
Reports to: Director of Tech Operations/Services
Location: Remote
About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we're just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we're looking to build our team with the best.
What we're looking for:
You are inspiring, authentic, intuitive, highly motivated, results-driven, and a fast learner. You want to work for a company with a positive work culture that is fast-paced and evolving. You believe that working for a diverse and inclusive organization is best and holds the values of One Team, Inclusion, Transparency, Agility, Empathy, Growth Mindset and Proactivity -- and you're ready to be an ambassador that exemplifies these qualities. You are data driven and comfortable with a high-volume workload (“roll up your sleeves” approach) and adept at dealing with a dynamic work setting.
Responsibilities:
Maintain day-to-day business operations and system integrity with company software, hardware, networks, and databases. Communicate effectively to relay important information, stay up to date with current technologies, implement best practices, and quickly resolve issues to ensure the team can continue doing their best work for our clients.
- Manage all HST technology devices including inventory acquisition and organization, hardware upgrade schedules, and MDM management.
- Diagnose, troubleshoot, and solve issues related to workstations, equipment, operating systems, networks, hardware, and software.
- Collaborate with team members, including contractors, to determine needs and address concerns.
- Oversee server architecture, maintenance, and backups.
- Administer and monitor network, infrastructure, and data security.
- Develop strategies to increase efficiency and workflow.
- Perform hardware and software installations and upgrades.
- Train users on how to properly navigate systems and equipment.
- Manage user access to various platforms and systems.
- Maintain best practices for security and software through quarterly audits.
- Manage user access for both VPN and server.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, IT Engineering, or time in job experience.
- 4+ years' experience in IT services related field.
- Strong understanding of software, hardware, networks, and server management.
- In-depth knowledge of applicable data privacy practices and laws.
- Experience conducting and directing research into IT issues and products as required.
- Experience working in a team-oriented, collaborative environment with a customer service mindset.
- Demonstrated creative and critical thinking skills.
- Results-oriented and process driven.
- Comfortable working in a fast-paced environment and able to take the initiative to create processes and procedures.
Team Culture:
- We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
- We thrive through collaboration. We invest in our team and take pride in the success of others.
- We strive to make a positive impact. We are passionate about our work and leverage our collective creativity and industriousness to make big things happen
- We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.
- We love the journey. We never lose sight of the fact that we're contributing to building a new model of healthcare delivery.
Perks & Benefits:
- Remote work environment
- Health benefits paid for employee
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.