Location: Annapolis,MD, USA
Job DescriptionBuilding off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providersSince 1986, the Oracle Health Immediate Response Center has been the “ER” for our customers around the world who provide patient care. As a Systems Analyst III, your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform troubleshooting investigations through both front end and back-end tech stacks by capturing log files, querying tables, updating/cycling servers, etc. Through the lifecycle of investigation, you will also document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues.This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.Minimum Qualifications:Eligible to receive an appropriate U.S. Government security clearance applicable for your position, which requires being a US Citizen.Bachelor's degree in information systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.Candidate must be willing to work a 5-5-4 shift (5 days on, 5 off, 4 on…etc.), working the hours of 7PM - 7AM Central Time.Good Knowledge and hands on experience with Linux/ Unix(command-line) and SQLFamiliar with Relational databasePersonal/enterprise network exposureExperience providing phone-based customer/technical support and escalation managementExperience in Application SupportPreferred Qualifications:Experience with Citrix deployment and administration.Experience handling production systems running Windows Server OS, Active Directory, Group Policy, Linux or UNIX.Use of ticket documentation system - Remedy, ServiceNow, Jira etc.Career Level - IC3ResponsibilitiesQuickly assess emergency technical issues at hand and their impact on operations.Own a web conference bridge call to page out and drive major incidents toward resolution.Prioritize work queue based on severity and urgency balanced with customer and business needs.Resolve emergency issues on client systems, both preventatively and reactively, through implementing live fixes.Maintain detailed logs of technical investigations, communication with other teams, and resolutions for future reference and compliance audits.Configure and update alarm settings based on operational requirements or changes in the environment.Work closely with other departments to ensure a coordinated response to urgent technical issues affecting clients, both preventatively and reactively.Lead cross-team collaboration for active emergency technical issues, ensuring all relevant stakeholders are involved in live discussions and decision-making.Provide clear and timely updates on technical investigations through live documentation, phone call discussions, email, and/or page-out broadcasts.Assist in coordinating the development and implementation of action plans that provide urgent fixes to client-facing issues.Keep detailed records of the discussions, decisions made, and actions taken during the emergency fix process.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70,600 to $141,200 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 ### ####, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer