Essential Responsibilities:
- Deploy, maintain, upgrade and troubleshoot core business applications
- Meet and coordinate with designated internal stakeholders to understand business goals and needs
- Gain a deep understanding of business applications and how the business units use them
- Understand how business applications integrate and depend on one another
- Meet and coordinate with external stakeholders to establish strong vendor relationships
- Develop and implement maintenance and troubleshooting procedures
- Participate in process improvement, user access management, change management, problem management and disaster recovery activities as they relate to assigned applications
- Monitor system health and gather system statistics
- Maintain system documentation to include application information, diagrams, etc.
- Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process
- Act as the first line of support for users of business applications
- Follow all relevant policies and procedures, including Change Management and Project Management
- Ensure the daily operability of systems by monitoring and responding to incidents
- Maintain system documentation
- Adheres to applicable federal laws, rules, and regulations, including Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
Minimum Required Skills & Competencies:
- Ability to understand business goals and needs
- Communicating with business and technology leaders, both within and outside the organization
- Ability to think critically and be analytical
Desired Skills & Competencies:
- Bachelor's Degree in Information Technology, Computer Science, Business, or related field with 5 years of professional experience
- Strong familiarity with the financial services industry and technology concepts
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
The physical demands described here are representative of those that an employee must meet to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these responsibilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)