Job Title: Systems Analyst
Job Location: Alachua Florida 32615
Onsite Requirements:
- GMP Experience is a nice to have
- Understanding equipment changes depending on validation/qualification status of the equipment
- Software Integration
Job Description:
- The Systems Analyst plays a pivotal role in delivering timely software integration projects while providing high-quality technical support to users encountering complex challenges.
- This role involves offering Tier 2 support in a Good Manufacturing Practice (GMP) environment and participating in a 24x7 on-call support rotation.
- Strong customer service skills are crucial, as the position requires regular interaction with internal clients.
- The Systems Analyst reports directly to the Digital Site Head.
Job Responsibilities:
- Collaborate with data owners when deploying new software or software upgrades to determine IT requirements (e.g., Group Policy Objects (GPOs) or necessary system modifications).
- Perform continuous analysis to identify opportunities to enhance efficiency and service quality.
- Troubleshoot, assess, and resolve incidents and service requests, ensuring they are managed within Service Level Agreements (SLAs). Escalate when necessary.
- Document and create trouble tickets promptly for reported system issues, such as unavailability, slow response times, unauthorized access, missing files, or malware. Respond to and update support tickets in a timely manner.
- Assist system administrators and engineers on various projects as needed
- Participate in the design and development of solutions for integration projects.
- Provide technical expertise during the planning, execution, management, validation and qualification process of new applications or equipment
- Identify and resolve system issues; recognize common patterns and triage bugs for improvement.
- Support the design, development, testing, and deployment of solutions in line with the organization's principles, business requirements, and Standard Operating Procedures (SOPs).
- Proactively monitor solutions to ensure operational stability in production environments.
- Perform other responsibilities as assigned by management.
Preferred Experience, Education & Qualifications:
- 2- year degree in computer-related field required; BS+ preferred
- Outstanding problem-solving skills required
- Experience in regulated industry (e.g. Pharma / Banking) highly desirable
- Strong understanding of change control
- CompTIA or other certifications highly desirable
- ITIL / CMMI familiarity desirable
- Work independently and as a team
- Carry projects through to completion
- Self-motivated, take initiative
- Occasional after-hours / weekends required
- Rotating on-call required
** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. **