Systems Consultant / O365 Systems Consultant
: Job Details :

Overview: We are looking for a trusted technical expert who will champion and lead change in our environment, and will empower IT staff across the agency to support and drive these changes. The client would benefit greatly from guidance on best practices, procedures, and processes for its primary Office365 tenant. New features need to be enabled and socialized, and consultations and trainings for clients across the agency are needed to assist with adoption. We are also seeking someone who enjoys working on a team of driven engineers at varying stages in their careers, where the person can be a mentor to some, an advisor to others, and a learner from members of the team and larger IT community. The Senior Systems Consultant will work as a member of the Platform Engineering team (PE) within the agency. The Consultant's purview will include consultations, trainings, and guiding modernization for the Office365 platform. This includes SharePoint, OneDrive, Teams, Exchange, Power Apps, Stream, Viva Insights, and related applications. It does not include Office Desktop apps (Word, PowerPoint, etc.). We would like the Consultant to use their knowledge and experience to offer clients Microsoft-based solutions for issues they identify in their workflows and business processes. This may be accomplished via consultations and serving as a subject matter expert (SME) on project teams when needed. The Consultant will also offer and lead trainings for the City's IT community and other interested City parties. With time, the Consultant would guide and facilitate the creation of a community of practice or exchange for these applications and the platform, for which they are a trusted technical expert. PE is a team of talented engineers with diverse experiences and backgrounds. The Consultant will be expected to become an active, supportive member of this team. That includes attending all team meetings and activities, supporting the team's efforts to adopt DevOps principles, curating a document library for solutions supported by the team, leading knowledge transfers and team-internal trainings, discussing and recommending team metrics, mentoring more junior members of the team, and working with all members of the team as needed. There is also an opportunity to work with colleagues in the larger IT community, and the Consultant will be encouraged to build relationships with other City IT professionals to work collaboratively with them as opportunities present themselves. The Consultant will sometimes assist with very specific tickets tied to requests from VIPs or crises. However, on-call responsibilities are not a part of this role, and nearly all ticket work will tie to consultations or project work. In extraordinary circumstances, the IT Manager for PE may assign tasks as needed outside the above. Key Responsibilities: • Consult on use of Office365 applications and products as needed • Offer trainings in the use of Office365 applications and products • Serve as the resident technical expert for Office365, with particular focus on SharePoint, OneDrive, Teams, Power Apps, Stream, Viva Insights, Exchange, and DLP • Act as the arbiter of coming changes, feature updates, and new features for Office365 products and applications • Champion and lead changes in the IT environment with regard to Office365 products and assist with the adoption of an evergreen mentality for changes to applications and products • Join our PE team as an active, supportive, guiding member, with particular emphasis toward mentoring more junior members and offering opportunities for growth and knowledge transfer • Develop and maintain relationships with other members of the City's IT community • Report at least weekly to supervisor on successes, blockers, and issues, and be able to raise potential issues before they arise • Attend meetings, trainings, presentations, and consultations on-site and at City buildings other than the assigned office space as needed Required Skills & Experience • At least 7 years' experience with Office365 applications and products, especially with o SharePoint o OneDrive o Teams, including Voice and Rooms o Exchange o Power Apps • At least 5 years' experience scripting in Powershell, with particular experience in conducting code reviews and using code repositories • At least 3 years' experience offering and leading consultations to diverse groups of clients, including technical staff and business/programmatic staff • At least 3 years' experience preparing, delivering, and leading trainings (Doing so with Office365 products is strongly preferred) • Be able to track and complete tasks independently • Able to complete training for HIPAA compliance within the agency's HIPAA training requirements Highly Desired/Preferred • Experience with Microsoft's GCC licensing suite