Systems Engineer 1
: Job Details :

The Systems Engineer 1 works as an individual contributor with multiple internal teams providing expertise, recommendations, and execution for systems implementation, administration, and support. The Systems Engineer I role works with account teams and our clients, interacting directly with their decision makers. Each Systems Engineer I has expertise of IT systems/technologies, with subject matter expertise for one or more specific technologies and/or applications. The Systems Engineer I is responsible for problem and knowledge management associated with the ongoing support of technology in their specific area(s) of expertise. Ideal candidates possess an upbeat and enthusiastic personality capable of thriving in a fast-paced dynamic environment. Passionate about providing outstanding experiences for our clients. We seek team members with technology expertise in systems support and administration. Position Responsibilities:- Provides working knowledge of subject matter pertaining to one or more technology pillars: - Cloud technology - Networking - Messaging and Unified Communications - Servers - Cybersecurity - Identity Access - Endpoint Manager deployment and maintenance- Acts as escalation resource for Systems Administrators. - Provides quality service and support to our valued clients including analysis, consultation, design, and implementation - Follows internal process for handling requests, updating clients, and other administrative tasks. - Update client Guidebooks documentation to ensure up to date information. - Provide onsite customer support as required. - Communicates effectively with clients and internal team members. Collaborates with peers to ensure timely resolution is achieved. - Ability to coordinate, work with, and gain the trust of business stakeholders and technical resources. - Able to work under pressure in time critical situations. - Demonstrates creative thinking and strong problem-solving instinct. - Listens and seeks to fully understand client requests to exceed expectations of service. - Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience. - Mentors All Covered System Administrators and System Engineers by providing answers and assistance with complex technologies. - Completes projects and tasks as assigned by management. - Implement client projects by drawing upon a variety of prior technical experience. - Ability to achieve 2 3 technical certifications a year. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

One or more of the following (or approved similar) certifications are preferred:- AWS Cloud Practitioner / Sys Ops Administrator- Citrix Certified Associate Virtualization (CCA-V)- Microsoft Azure Fundamentals- Google Foundational - VMware VCTA- Cisco CCST- Fortinet NSE4- ComptTIA Network+- Certified Ethical Hacker (CEH)- High school or equivalent, bachelor's degree preferred- 3-5 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies - Current Windows Desktop and server Operating Systems- Windows Active Directory/Azure (User Management/Administration/Group Policy) - Common desktop applications including Microsoft Office Suite - Current Exchange Server/M365/Mail services- Supporting firewalls, switches, and security functionality. - Common TCP/IP services including HTTP, FTP, DNS, and DHCP - Current Cloud services and technologies including Virtualization, RDP, etc