Location: Sidney,OH, USA
**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.?
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Description**
The Systems Engineer will provide pre/post-sale support to end users and OEMs for Copeland compression, system controls and variable speed drives. The primary responsible will be interfacing with end user customers on a technical level, to understand and guide them towards acceptable solutions while keeping regulatory changes in mind. The Systems Engineer will liaison with product engineering, review progress and evaluate results, and advocate for changes in design or equipment for customers when necessary. Train end user field technician teams on Copeland products, governing regulations and alternate refrigerants. Work cross functionally with other internal groups such as product engineering, labs, marketing, product managers, and sales. Clearly and accurately communicate, both written and verbally, at all levels of the organization and with the customer.
**AS A SYSTEMS ENGINEER - END USER & OEM, YOU WILL:**
+ Provide pre/post-sale technical support to end users for HVACR products:
+ Assist customers in compressor, drive and controls selection for refrigeration systems/racks.
+ Guide end users to select the correct refrigeration condensing systems/racks for their store formats.
+ Educate customers as they select the appropriate refrigerant (Naturals/A1, A2, A2L, A3) and system topologies.
+ Provide Application Reviews of customer's system data.
+ Train end user field technician teams on Copeland products, governing regulations, and alternate refrigerants.
+ Identify appropriate replacement compressors and parts.
+ Complete site visits providing start-up and trouble-shooting support.
+ Support end user documentation and specifications.
+ Engage Quality team to address compressor non-conformities and provide teardown reports.
+ Aid Marketing and Development teams with voice of the customer feedback.
+ Work cross functionally with other internal groups such as product engineering, labs, marketing, product managers, and sales.
+ Clearly and accurately communicate, both written and verbally, at all levels of the organization and with the customer.
**REQUIRED EDUCATION, EXPERIENCE, & SKILLS:**
+ Bachelor's Degree in an Engineering background plus two (2) years of experience.
+ Knowledge of HVACR Systems and current EPA regulations.
+ Excellent customer communications and troubleshooting skills with experience working directly with OEM customers on new product design and development.
+ Customer-focused and service-oriented
+ Strives for continuous personal development and improvement.
+ Portrays a professional image to the customers and to the team.
+ Proficient with report writing, business correspondence, and procedure manuals.
+ Ability to travel up to 30%
+ Legal Authorization to work in the United States - Sponsorship will not be provided for this role.
**PREFERRED EDUCATION, EXPERIENCE, & SKILLS:**
+ Bachelor's Degree in Mechanical or Electrical Engineering plus ten (10) years of experience.
+ Electronic Controls / Variable Frequency Drives knowledge as applied at the equipment/system level.
+ Hands on experience with CO2 compression systems and controls.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.?
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.?
**Work Authorization**
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: ...@copeland.com
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.