Responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Installs, administers, configures and maintains NMS including operating systems and related software.
- Provides 'on call' support to resolve NMS issues after normal business hours.
- Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
- Works with database administrators to configure, tune and maintain databases in variety of languages.
- Documents systems configurations and upgrades.
- Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.
- Works with current templates and assist with the design and construct new templates.
- Works with deployment and core service engineers to determine needs.
- Sets up filters on data generated by monitors.
- Generates reports on server and application availability and performance.
- Perform other duties as requested by supervisor.
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Basic ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.
- Basic ability to create detailed documentation to functionally understand new and existing applications.
- Basic ability to follow and implement established change and control policies and procedures.
- Basic ability to troubleshoot application problems.
- Basic knowledge of development tools, application frameworks, and testing tools.
- Basic knowledge of OSS applications and software.
- Basic knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process.
Required Education
- Bachelor's degree in Computer Science or related field, or equivalent experience
Required Related Work Experience and Number of Years
- System administration experience (UNIX & Netcool) - 1
- Database support experience - 1
- Enterprise Application experience - 1
Preferred Related Work Experience and Number of Years
- System administration experience (UNIX & Netcool) - 3+
- Database support experience - 3+
- Enterprise Application experience - 3+
Working Conditions
ISY325 2024-40466 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between
$66,500.00 and $127,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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