Systems Management Analyst - Remote - 2238944
: Job Details :

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Systems Management Analyst comprehends technical documentation and applies that knowledge to business solutions. This position will focus on Epic solutions and will maintain regular communication with Epic technical support and attend various Epic EHR meetings. In addition, the Systems Management Analyst will identify system issues that arise in the application area as well as issues that impact other applications teams and work with them to resolve the issues. This position will provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Lastly, this role includes overseeing environments' health and facilitation of high severity incidents to improve the state of service availability and continuity and develop processes and activities that focus on restoring service after an incident occurs.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Serves as a liaison between the other IT Teams (Desktop, Server, Network) and Epic Team to implement and coordinate the technical projects.
• Epic certification(s) must be kept current and includes completing NVT (new version training) and re-certification as required.
• Monitors the ticket queue, reaching out to the end users to ensure clear understanding of reported issues, collaborating with the informatics team members to address tickets when appropriate, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines.
• Re-directs operational requests to appropriate team leadership. Conveys any conflicting enhancement requests/project priorities to Clinical Applications Manager, for additional feedback as needed.
• Attends specific strategic initiative meetings as needed to provide subject matter expertise and guidance.

You'll be rewarded and recognized for your performance in an environment that will challenge you and