Systems Manager IT
: Job Details :

Our client is a global manufacturing enterprise breaking ground with a brand-new facility in Knoxville. TN. They have launched an innovative product for an in-demand industry. They are asking us to keep the details under wraps because their innovation is a game changer.They are looking for a military-experienced information technology (IT) systems technician to manage the day-to-day operations, integration and set up of SAP and other business systems as well as investigate and resolve software and hardware problems of computer users.You will:- Manage vendors, costs, and budgets- Plan and execute projects- Interface and coordinate with international group IT- Be responsible for maintaining the upmost level of confidentiality and security- Coordinate with a global service desk, answers, evaluates, and prioritizes incoming tickets and other requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies- Interview users to collect information about problem and leads user through diagnostic procedures to determine source of error- Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, consulting with supervisor or other technical staff on more complex problems- Analyze and evaluate incident reports and makes recommendations to reduce help line incident rate- Call software and hardware vendors to request service- Develop, write, and revise user training materials, manuals, and procedures- Train users on software and hardware on-site or in a classroom or recommends outside contractors to provide training- In coordination with supervisor or other technical staff, assists with installation, maintenance, and troubleshooting of network cabling, servers, switches, computer aided manufacturing machines, and various other network devices- Conception and control of IT projects (for example, migration to SAP S/4 HANA Cloud), in close coordination with the other departments of the company as well as international group IT- Responsibility for the local IT budget and cost planningThis role offers rewards in setting IT standards in a new plant, establishing new protocols as well as making improvements in our clients existing IT framework. All customers are technology companies depending on a reliable IT infrastructure to conduct day to day operations. Let us know if you are interested in moving forward with our client.Performance bonus and competitive benefits to include health, dental, vision and retirement.