Systems Support Level II
: Job Details :


Systems Support Level II

Patient First

Location: Glen Allen,VA, USA

Date: 2024-12-02T19:10:01Z

Job Description:
The responsibilities of this job include, but are not limited to, the following:
  • Providing support to System Support Level I representatives;
  • Answering telephone calls and providing excellent customer service to callers;
  • Maintaining the Equipment Database;
  • Setting up and maintaining computer equipment in conference and training rooms;
  • Testing software and suggesting software enhancements;
  • Completing projects as directed;
  • Documenting troubleshooting calls in the Support System for Management Information Systems (MIS) staff and center staff.
Minimum education and professional requirements include, but are not limited to, the following:
  • Friendly presence, helpful attitude, good interpersonal skills and ability to work well with others;
  • Ability to provide technical support over the telephone with a professional and patient demeanor;
  • Ability to visualize a problem or situation and think abstractly to solve it; Ability to prioritize and multitask;
  • Flexible for overtime hours, weekend on call support, and traveling to Patient First locations in all regions;
  • Must be able to sit, stand, or walk for long periods of time (possibly 4-7 hours at a time) and lift heavy items (10-100 lbs);
  • Two years of customer service experience in an Information Technology (IT) related position (preferred).
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