Location: Lawrence,MA, USA
As the Help Desk Support Technician, you will be responsible for supporting internal and external users who access LGH's Information Systems environment and its infrastructure. You must be able to assist in troubleshooting advanced level computer issues that may surface in a complex Health Care Enterprise environment. You will work directly with the end users, vendor support and internal IS resources to resolve OS, application and hardware related support issues and request.
* Ideal candidate must be exceptionally resourceful, persistent, and collaborative in their approach to problem-solving, troubleshooting and triaging computer hardware and software issues.
* Must possess exceptional customer service skills in all methods of communication.
* Good understanding of MS Office 365 suite of products
* Familiar with Incident Management ticketing system
* Should be versatile, reliable, and highly motivated.
* Exceptional time management and multitasking skills are necessary.
* Prior Tier1 Help Desk support in a medium size enterprise a must.
* Candidate must possess good troubleshooting skills to support computer hardware and software issues.
* Should possess an understanding of basic network technologies.
* Prior Health Care experiences a plus.
* Understanding of Avaya Phone Systems a plus
* Associate's degree in computer technologies or minimum of 3 years Help Desk experience required
Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.
LGH offers competitive pay, a robust benefit package, generous paid time off and free parking. We are an Equal Opportunity Employer committed to hiring a diverse workforce.