Title: Table Games Floor SupervisorSummary: Are you an experienced and dedicated Table Games professional seeking a challenging and rewarding opportunity? Join our dynamic team at Rivers Casino Pittsburgh as a Table Games Floor Supervisor! As a key member of our gaming floor, you will play a vital role in ensuring an exceptional gaming experience for our valued guests.Responsibilities:
- Supervise and monitor all games within the assigned area, ensuring adherence to gaming regulations and company policies.
- Oversee the opening and closing of table games, conducting accurate counts as provided by dealers.
- Conduct thorough inspections of card decks before gameplay commences.
- Track and record player buy-ins, wins, losses, and bet amounts accurately and efficiently.
- Maintain constant vigilance over bets and payouts, promptly addressing any discrepancies.
- Complete rating cards for players, contributing to an enhanced customer experience.
- Initiate and verify fills to tables, ensuring a smooth and seamless gaming operation.
- Investigate and resolve guest complaints and concerns, adhering to established procedures.
- Exhibit composure and sound decision-making when addressing guest demands and potential issues.
- Monitor the volume and quality of pit business, adjusting game spread and table limits in line with established policies.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent, accompanied by comprehensive knowledge of various table games and dealing techniques.
- Ideally, 1-2 years of previous experience in a Table Games supervisory role.
- A minimum of 3 years of experience as a table games dealer, showcasing proficiency in games such as blackjack, craps, roulette, and specialty games.
- Exceptional leadership skills with a strong focus on delivering outstanding guest service and maintaining positive team member relations.
- Strong written and verbal communication skills in English, enabling effective interaction with both guests and staff.
- Demonstrated ability to interpret and apply instructions and policies effectively.
- Excellent problem-solving abilities within standard operational contexts.
- Outstanding customer relations skills and a team-oriented approach to work.
- Impeccable grooming standards and the ability to maintain a professional appearance.
- Ability to complete the pre-employment process and obtain and maintain all necessary licensing.
- Flexibility to work various shifts, including holidays, as per operational requirements.
Certifications:
- Must be able to obtain a Pennsylvania Gaming License at the G2 level. Rivers Casino will assist in the application process and pays the fee associated with this license.
Physical Requirements:
- Prolonged periods of standing and walking on the Casino floor
The above duties and responsibilities are representative. Full job descriptions available upon hire.