Job DescriptionThe Restaurant Cashier/Host provides courteous and professional service by greeting guests atthe door, escorting them to their table, presenting menus and taking reservations. Theyaccurately and courteously handle cash and credit card transactions for payment of guestchecks, in accordance with management company's accounting and credit policies andprocedures.Location Description39405 Murrieta Springs Road, Murrieta, California 92563We invite you to experience the mineral-rich water for relaxation, reflection, and renewal at our Southern California resort. Our beautiful accommodations offer a peaceful one-of-a-kind Southern California experience and hot spring respite to restore your well-being. Discover everything you need for a perfect getaway, including dozens of soaking pools, unique wellness activities and offerings, spa treatments to complement your health restoration, and fresh and intentional dining options.RequirementsCore Responsibilities:
- Check restaurant for proper set up upon arrival.
- Obtain and assume responsibility for cash bank. Handle cash transactions accurately,quickly, carefully and responsibly.
- Control guest checks to prevent loss, theft or mishandling. Follow proper procedureswith regard to check issuance and control. Collect payment from guest/server.Accurately and efficiently count and give change to guest/server. Ensure correctamount of cash is given on money transactions.
- Check MICROS machines to make sure they are set up to the proper menu. Havecomplete knowledge of MICROS system (or register).
- Fill out floor plan by checking station rotation chart. Assign side work schedule on floorplan. Post floor plan at host stand.
- Perform station opening duties.
- Warmly greet and acknowledge the guest in a friendly manner immediately upon theirarrival. Determine the number of guests in the party and seating preference.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintainingpositive guest relations at all times.
- Provide guest with information on available food and beverage items. Suggest and sellspecial items. Introduce food server. Inform server of any special requests, beverages,etc.
- Promptly answer the telephone within 3 rings and respond appropriately to the needsof the caller in a friendly and professional manner. In absence of room service server,answer room service phone within 3 rings. Take order and ensure timely delivery ofroom service order.
- Take reservations.
- Report any problems that may occur with service or a guest complaint to management.Resolve guest complaints, ensuring guest satisfaction in each interaction.
- Keep front entrance of restaurant and restaurant menus clean and presentable at alltimes.
- Work in a cooperative and friendly manner with fellow associates.
- Practice a culture of guest service in all you do; promote courtesy, good will and apositive attitude in each and every encounter.
- Perform any reasonable request as assigned or directed by management.
Knowledge, Skills, and Competencies:
- Strong communication skills verbal and written
- High work ethic and self-initiative
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to multiple tasks in a short time period, and completework assignments within deadline demands, despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guestconfidentiality at all times
Physical Requirements:
- Ability to stand and walk for extended periods of time
- Lift approximately ten (10) pounds
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers,ten-key calculator, printers, multi-line tone phone, filing cabinets, photocopiersand other office equipment as needed
This job description is not an exhaustive list of all job functions that are required of anemployee in this position. Therefore, other duties may be asked of an employee in this positionfrom time to time.Part Time $18.00 Hourly