Location: Grand Rapids,MI, USA
SUMMARY:
Front Desk staff members are responsible for welcoming guests to Founders' Taproom and ensuring that parties are seated quickly, accurately, and in a way that is both welcoming and informative. It is critical that Front Desk staff obtain the ability to multi-task for long periods of time and be able to learn each element of the position, including but not limited to: greeting, seating, updating floor maps, and managing to-go orders. Front Desk staff supports and works alongside Taproom staff to ensure the highest level of customer service and Taproom efficiency while performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Greet and welcome customers when they approach the counter.
* Accurately bring guests to the correct table and be able to explain how to order food/beverages.
* Able to use the tablet and learn how to accurately use the Yelp Waitlist to call up guests. Call tables up in a timely manner.
* Knowledge of how to work the phone system (transfer a call, place a call on hold) and emails, and provide friendly and helpful customer service.
* Ability to learn and use Aloha POS.
* Accurately take food orders from customers with a positive and helpful attitude in person and over phone. Proactively assist them with any questions.
* Prepare and present to-go food orders. Take to-go orders from guests and enter them accurately into Aloha POS. Process payments in a timely manner.
* Perform light cleaning duties such as sweeping, mopping, wiping down counters, and taking out trash and recycling, always keeping the counter clean and neat.
* Stock counter area supplies, which requires heavy lifting up to 30 pounds
* Let manager on duty know when you are low on food/beer menus.
* Be able to communicate effectively with the door staff and manager on duty about wait times, or any issues with guests.
* Develop and maintain a knowledge of Founders' culture, products, and the Taproom layout. Be able to effectively communicate that information to our customers.
* Demonstrate understanding of Michigan law as it pertains to the sale of alcohol
* Treat all customers and co-workers with courtesy and respect.
* Immediately communicate any personnel or customer-related issues, injury, or out-of-stock beer or other items with the Manager on Duty.
* Maintain a safe work environment according to federal and state regulations.
* Learn floor plan/table numbers.
* Complete and sign for assigned side work during each shift.
* Perform opening and closing procedures
* Change paper towel/toilet paper, clean and sanitize all surfaces including toilets, toilet paper dispensers, sinks, paper towel dispensers, door handles/locks in the bathroom. Refill soap dispensers in the bathroom as needed.
* Ensure all necessary items are stocked and available
* Help maintain clean indoor/outdoor environment for guests.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to walk and reach with hands and arms. The employee must regularly lift and /or move up to 30 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.