Location: all cities,FL, USA
The minute you start working with Spottswood Companies, you become an integral part of the company and its future. Every job in our company is important and you will play a key role in our continued growth.
: Maintain the highest possible level of courteous and friendly service at all times. Ensure all guests are served quickly and efficiently and their overall dining experience is a pleasant one. When you join the Spottwoods family, you quickly discover our success is based on delivering a high- quality product and providing unsurpassed service. We do this by working very hard; thinking about our customers and guests needs and doing whatever is required. We do it by treating each other and our customers with respect. We do it by acting as a team.
**POSITION SUMMARY**
**RESPONSIBILITIES:**
- Know your work schedule and follow it with a high degree of reliability.
- Interact with patrons, guests, clients, vendors, and co-workers in a professional and customer service-oriented manner.
- Maintain high standards of personal appearance and grooming.
- Maintain a clean, neat and orderly work area.
- Perform your job according to standard operating procedures.
- Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
- Implement resort safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following OSHA Hazcom program and safe lifting techniques.
- Utilize protective equipment, when applicable.
- Promptly report accidents, injuries, property damage or loss to supervisor.
- Promptly report substandard (unsafe) conditions to supervisor.
- Keep accurate communication flowing freely among all hotel departments.
- Inform management promptly of any work-related problems or guest complaints.
- Maintain professional, amicable relationships with all resort departments, managers, and staff, as well as guests, patrons, vendors, community and professional contacts.
- Promote excellent guest service throughout the resort by demonstrating friendly, courteous and helpful attitudes toward all guests.
- Attend all scheduled training classes and meetings.
- Train and supervise other employees as directed by management.
- Continue to learn and grow in your position.
- Perform any reasonable request as assigned or directed by management.
- Provide for a safe work environment by following all safety and security procedures and rules.
- Arrange for reasonable accommodations for person(s) with disabilities.
- Assist person(s) with a disability.
- Comply with all applicable federal, state and local laws and ordinances as they apply to the resort, patrons, guests and employees.
**ESSENTIAL JOB FUNCTIONS:**
* Obtain food and beverage orders from guests, utilizing up-selling skills.
* Serve food and beverage to guests.
* Respond to guest requests, promptly and efficiently.
* Stock and maintain workstations and supplies.
* Perform side work (folding napkins, filling salt and pepper shakers, etc.)
* Maintain clean workstation.
* Proper check handling, according to established procedures.
* Maintain cleanliness of dining area to include floor, table bases, tables, and chairs.
* Remove soiled dishes from tables.
* Be able to pre-bus tables.
* Organize and remember tasks so that guests are served properly and in a timely manner.
* Able to handle stress of interacting with co-workers and guests, handling guest complaints and dealing with time constraints.
* Calculate/make change.
* Able to remain at workstation the entirety of shift.
* Ability to maintain clean, professional appearance.
**EDUCATION:** High School education or G.E.D. preferred.
**EXPERIENCE:** 1-year previous dining room experience as a server, preferably in a hotel.
**JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:**
* Able to read and follow both written and verbal communication, in English.
* Able to communicate well and maintain good interpersonal relations with co-workers and guests.
* Knowledge of menu and up-selling skills; ability to suggest menu items to satisfy dietary requirement.
* Work closely and cooperate with co-workers.
* Follow established serving protocol and serve guests promptly.
* Generate order to be transmitted to kitchen staff.
* Able to stand and walk for extended periods of time with little to no sitting.
* Must be able to bend, stoop, reach and twist.
* Must be able to push, pull and lift up to fifty (50) pounds with or without an accommodation.
* Able to lift and carry plates, trays, glasses, cups, coffee pots, pitchers, silverware and condiments and coordinate tray stands, with or without an accommodation.
* Complete side work.
* Operate essential equipment.
* Able to use independent judgment to effectively respond to guest requests.
* Display a friendly team player attitude.
**LICENSES OR CERTIFICATES** **:** Must be in compliance with state, local laws and resort policies pertaining to the selling of alcoholic beverages, (i.e. T.I.P.S. Training, Alcohol Awareness Training, Responsible Vendors Training, Food Handlers, etc.) Must complete Alcohol Awareness Training and Food Handler Training within 30 days of hire.