Are you passionate about providing exceptional service and navigating the intricate world of tax? If so, we have the perfect opportunity for you!Why GTM? At GTM, we pride ourselves on our client-first philosophy and a talented team of professionals. We're looking for an enthusiastic Tax Service Representative who thrives in a fast-paced setting, ready to tackle tax-related questions and issues for our diverse clientele of private households and local businesses across 40+ states.What You'll Do:
- Deliver Quality Service: Be the go-to expert for clients, addressing tax-related inquiries and resolving IRS and state agency notices with a focus on exceptional service.
- Client Retention Champion: Maintain a high rate of client satisfaction by actively listening and providing tailored support.
- Continuous Learning: Stay updated on evolving payroll tax and HR laws through ongoing training and apply your knowledge to help clients navigate their challenges.
- Collaborative Environment: Work closely with internal teams to ensure seamless service delivery and contribute feedback for process improvements.
- Tax Notice Resolution: Manage non-payroll tax notices, new employer registrations, and account terminations, ensuring timely and accurate resolutions.
What We're Looking For:
- Customer Service Experience: 1-3 years in a customer service role, preferably in tax or payroll.
- Education: Associate's degree in business or a related field.
- Skills: Strong analytical abilities, attention to detail, and the capacity to multitask effectively.
- Communication: Excellent interpersonal skills for resolving client issues and building relationships.
- Tech-Savvy: Quick learner of new technology and systems.
- Adaptability: Positive attitude and the ability to thrive in a dynamic, growth-oriented environment.
Why Join Us?
- Impactful Work: Make a real difference in the lives of our clients by helping them navigate their tax needs.
- Supportive Team: Join a collaborative team where your ideas are valued and your growth is prioritized.
- Flexible Environment: Enjoy a balance of work and life with flexible options to suit your needs.
- Training and Development: Benefit from ongoing training to enhance your skills and career progression.
If you're self-motivated, eager to learn, and excited to provide top-notch service, we'd love to hear from you! Apply today to embark on a rewarding career with GTM Payroll Services.