Organization Taxpayer Services
Pay $16.21
Pay Frequency Hourly
Full Time / Part Time Full time Job Summary This job description may be updated at any time to accommodate evolving requirements and responsibilities of the Assessor's Office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All offers for employment are contingent upon positive background check. Position Definition Under general supervision, this entry-level position interacts with the public to provide general and specific ad valorem information, process applications for exemptions, and perform general clerical duties in service to taxpayers. Job Description
Examples Of Work Performed Listen to, and calmly, politely, and efficiently resolve customers' issues and questions about ad valorem taxes on the phone or in person. Effectively refer more complicated issues and questions to appropriate supervisors or departments. Enter data, maintain electronic and paper files, scan documents, and perform general clerical duties. Assist with cross-training, and all other functions of the office. Follow established departmental policies and procedures, and perform other duties as assigned. Position may occasionally require work be done outside normal business hours.
Education and/or Experience High school diploma or equivalent.
Supervisory Responsibilities This position has no supervisory responsibilities.
Required Qualifications, Skills, Knowledge, And Abilities Must be prompt, timely, and possess significant ability to listen to customer's issues, then summarize, and present solutions. Learn, and operate various data processing software, Microsoft Excel and Word, and the Assessor's website. Must be able to perform multiple tasks with high accuracy and attention to detail. Exercise tact, patience, and a sense of propriety and courtesy with customers and coworkers. Must be a strong verbal communicator. Must possess an aptitude for problem-solving. Must be supportive of colleagues with a responsible and conscientious work ethic. Spanish language skills - helpful, but not required.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to read and comprehend certain aspects of legal documents. Ability to effectively present information in one-on-one situations to taxpayers and other employees. Spanish language skills - helpful, but not required.
Reasoning Ability Ability to carry out detailed written or oral instructions with efficiency and effectiveness. Ability to deal with problems involving a few variables in standardized situations.
Physical Demands The employee is regularly required to use arms, hands and fingers to handle, feel, or reach. They are also required to speak clearly and listen, sit, and maintain balance. Specific vision abilities required include close, distance, peripheral, depth perception, and adjust focus.
Certificates, Licenses, Registrations After completion of one year employment, employee will have the option to achieve Certificate of Advanced Accreditation as provided for in Title 68 O.S. §2816, at no cost.
Work Environment The noise level is typical of an office environment and is low to moderate, but can be from multiple, overlapping sources during busy periods.
Benefits Provided, and Offered The full time (FT) incumbent will be eligible for the full package of Tulsa County and Assessor Office Benefits according to existing eligibility schedules, beginning the first of the month following one month continuous full-time service, to include:
- Health and Prescription (Employer pays bulk, employee pays partial)
- CareATC Health Clinic availability, Tobacco Cessation Program
- Pension (defined benefit) Retirement Plan, 457 Deferred Compensation, 401a Match
- Post Employment Health Plan (after 12 months FT employment)
- Monthly pay schedule, Annual pay review and merit pay adjustments (when funded) - eligible after 1 year FT employment
- 13 paid holidays, funeral leave, military leave, 15 days' vacation, 96 hours annual, and up to 1040 hours accumulation of personal leave, both accrued monthly
- Longevity pay after 2 years FT employment, Safety training incentive allowance
- Pre-tax Flexible Spending Account
- Education Tuition Assistance, Employee Assistance Program, Credit Union
- Long-Term Disability, $30K Life Insurance
- Limited remote-work options for some positions
- Paid training and/or allowance for: Appraiser certification, cross training, accreditation and designation in Int'l. Assn. of Assessing Officers (IAAO), and 30 hours every 3 years continuing education credits
Optional Insurance Policies and Benefits Available (Employee pays)
- Dental, Vision, Cancer, Accident, Critical Illness, Short-term Disability, Accidental Death & Dismemberment,
- Additional Life to include spouse and dependent children,
- Living Care/Whole Life,
- Covered Parking, ID Theft Protection
Additional Job Description None
Location HQ