Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment. Duties/Responsibilities:
- Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
- Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
- Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
- Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
- Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
- Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
- Handles warranty claims and follows through to completion.
- Assists supervisor in proper storage and disposal of EPA controlled waste.
- Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
- Supervises service center in absence of Service Center Manager. Required Skills/Abilities:
- Excellent telephone skills.
- Must be in physical condition as job requires lifting, stooping, and bending.
- Operate equipment such as forklift.
- Must have a valid driver's license and good safe driving record to be insured by the company auto insurance policy. Education and Experience:
- High School graduate or GED equivalent
- Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
- Previous experience in a customer service-oriented role preferred. Benefits:
- Medical/Prescription
- Dental
- Vision
- Vacation
- 10 Holidays
- 401K
- Company Paid Life Insurance