Patient Account Representative
: Job Details :


Patient Account Representative

Aeg

Location: Dallas,TX, USA

Date: 2025-01-01T07:02:57Z

Job Description:
About the JobThe Patient Account Representative is responsible for answering inbound calls from patients and answer any questions regarding their bill. They will ensure a professional, pleasurable, and remarkable patient experience. Position will also perform insurance verification prior to the patient's date of service to provide each practice with patient's eligibility.
  • Answer inbound patient calls to provide information and answers to any questions about their bill for all AEG practices
  • Take ownership of each call to ensure patients fully understand current bill
  • Review and understand patient transactions in point of sale and billing systems
  • Review and understand patient explanation of benefits (EOBs) and insurance explanation of payments (EOPs)
  • Review and understand patient benefit summary sheets and insurance payer web portals
  • Take patient payments
  • Checking voice mails for any messages and returning calls to patients
  • Work with practice appointment scheduler to identify and resolve insurance appointments missing benefit information
  • Identify and escalate situations as appropriate to the correct department
  • Make recommendations for efficiencies, processes, etc. which will help deliver quality, cost savings, and profitability improvements within the department
Requirements
  • High School or GED
  • Prior insurance billing/claims experience
  • Prior Customer Service experience a plus
  • Prior optical experience a plus
  • Experience in a call center environment helpful
  • Demonstrated ability to work in a fast-paced environment requiring multi-tasking and frequent redefining of priorities
  • Basic PC skills to include MS office, Windows, Word, and Excel
  • Demonstrate the ability to work successfully in a team environment, functioning for the good of the team over the individual
  • Able to work a flexible schedule including Saturdays. Schedule based on call volume to accommodate the needs of the business
Benefits
  • 401(k) with Match
  • Medical/Dental/Life/STD/LTD
  • Vision Service Plan
  • Employee Vision Discount Program
  • HSA/FSA
  • PTO
  • Paid Holidays
*Benefits applicable to full Time Employees only.Physical Demands
  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Benefit PackagesBenefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*
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