Field Technicians will travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
Verify PCs are named and labelled correctly
Verify PCs are Epic Configured
Test Workstations, Peripherals and Epic test cases applicable to the device per the Test Script
Work closely with project management and Epic application teams to understand Field Service support needs
Technicians may have other responsibilities as mutually agreed upon by both parties
Details:
TDR Field Technicians will be responsible for working on-site with the field support team to upgrade Stamford's IT Infrastructure in preparation for the Epic go-live.
Provide excellent on-site customer service and support to all end-users
Work closely with project management and Epic application teams to understand Field Service support needs
Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
Utilize tools like Vizio to plan and evaluate hardware and software needs across the organization
Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis