TEAM COORDINATOR
: Job Details :

Northern Light Home Care and Hospice

Department: Patient Access Management

Position is located: Northern Light Home Care & Hospice So Portland

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 5:00 PM

Remote opportunity after initial training

Summary:

The Team Coordinator acts as central point of contact for all patients and clinical staff to sustain efficient team operations and facilitate top of license work by clinical staff. The incumbent coordinates meetings and employee activities as directed and acts as resource in facilitating the supply management process. The Team Coordinator is responsible for the coordination of initial patient care assignments, assisting with ongoing scheduling, and addressing patient concerns/needs for the team. The incumbent provides general clerical support to as directed. The incumbent utilizes critical thinking and problem-solving skills to promote continuous quality improvement in the area of supporting the patient care experience./p>

Responsibilities:

* Triaging phone calls

* Consistently uses electronic health record (EHR) and electronic resources to communicate with internal and external customers

* Assigns patient visits and updates staff schedules in the EHR as necessary to support patient care needs

* Obtains referrals from central intake and assigns clinical team member to patient based on geographical region and clinician availability

* Collaborates with department leadership to prioritize visits that are un-assigned due to staff absences and fluctuation in patient volumes, and subsequently collaborates with clinical staff regarding work assignments, when changes are required

* Generates and distributes team reports as directed

* Other duties as assigned

Other Information:

* Ability to multi-task in a fast-paced environment, utilizing electronic resources.

* If assigned to a Hospice clinical team, assists in obtaining authorized DME/supplies for Hospice patients as requested, verifies de-authorization of Hospice medical supplies/equipment and pharmaceuticals completed upon patient discharge.

* Associate's Degree and 1-2 years working in health care environment required. In lieu of degree, two years of experience is required for every year of education in addition to the minimum experience identified above.

* Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required occasionally.

Competencies and Skills

* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

* Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

* Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

* Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

* Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

* Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

* Human Capital, Supply Chain and Financial Software.

* Word processing, spreadsheets, data entry, database experience and other computer related skills.

* Multi-line phone, scanner, photocopier, fax, and internet.

* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

* Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

* Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

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Education

* Required Associate's DegreeIn lieu of education, two years of experience is required per year of required education, exclusive of the minimum experience identified above.

Required Experience

* 1 year/years of Relevant Work Experience

Working Conditions

* Potential exposure to abusive and/or aggressive people.

* Work with computers, typing, reading or writing.

* Prolonged periods of sitting.

* Potential exposure to hazardous materials.

* Work beyond the regularly scheduled hours.

* Alternate shift schedules (day, evening, nights, weekends).

* Lifting, moving and loading less than 20 pounds.