Team Lead, Client Solutions
: Job Details :

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is looking for talented people to join our team. If you want to contribute your talents, make a bigger impact, and be part of the growing PEO & HRO industry, we are interested in talking to you. Our renowned industry leadership in customer service startswith our people. You can contribute to delivering on our brand promise of helping organizations succeed through our people-first approach in solving customer's ever-evolving HR needs. Our HR offerings include personalized services for HR, employee benefits, payroll and taxes, employer risk, compliance, and employee management. Today, we manage over $3 billion in employment-related costs annually—and we are growing every day.

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The Client Solutions Team Lead serves as the subject matter expert (SME) for HRCloud PTO, Extensis Learning (HRKnowledgeCloud), Performance Management, E-Verify, and Applicant Tracking products. In addition, serves as a team lead and first point of escalation for the Client Solutions Specialists and leads special projects related to process improvement and development of new solutions.

• Oversee daily team operations to ensure efficient workflow and productivity.

• Lead and mentor new team members, providing guidance and support for their development.

• Provide one-on-one training to team members as needed to enhance their skills and performance.

• Create training and implementation SOPs for all products offered and deliver to Client Solutions Specialists.

• Supports the review and implementation of process improvements of solutions.

• Lead creating, updating, and maintaining technical documentation in relation to the products supported.

• Maintain an exclusive book of clients that require a very high level of support.

Education

• Proficient in Microsoft Excel with capability to utilize the full Microsoft Suite

• Formal study in technology and/or HR technology

• Experience with PEO a plus but not required

Work Experience

• Minimum of 2 years of experience as working with teams in a leadership capacity

• Prior experience in a fast-paced, client service environment

• HR Technology or other HR experience a plus

Competencies

• Effective communicator, verbal and written

• Leadership

• Strong analytical and problem-solving skills

• Proven ability to empower, motivate, and guide teams.

• Team player, results-focused, strong work ethic

At Extensis, we recognize there are many factors that influence your overall satisfaction both at work, and in your personal life. Under our You Supported program, we provide a perfect mixture of compensation, benefits, company culture, and resources to our employees that help you reach a happier, more balanced life. Some of these offerings include:

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off Program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle available from day one.
• Pretax Spending Accounts to ease taxes on health and dependent care expenses.
• Extensive professional development programs to help you get to where you want to go in your career.
• Discounts in retail and entertainment.
• A social and community outreach committee that promotes a fun inclusive culture through in-office events and networking opportunities.
• When in the office, Complimentary coffee and snacks to keep you fueled and productive throughout the day.

ExtensisHR is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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