The Role Apploi wants to add a key member to our dynamic, growing team of accounting professionals. This role would support the accounting team by driving the collections efforts through daily customer interactions, and building and fostering strong relationships. The accounting team plays a significant role in decision-making and business growth by providing clear and concise information. If you are detail-oriented, enjoys a customer-facing role, and looking to impact an organization, we encourage you to apply and join our team! Who You Are
- Minimum 5 years of total experience in analytics, collections, or credit, a minimum of 2 years as a supervisor
- Bachelor's degree in finance, business administration, or a related field. Advanced degrees or certifications in collections management are a plus.
- Proven experience in a collections role, preferably in a managerial capacity.
- Demonstrated success in developing and implementing effective collection strategies
- Strong negotiation and communication skills, with the ability to handle difficult conversations professionally.
- Excellent organizational and time management abilities to handle multiple accounts and tasks simultaneously.
- Experience transforming raw data into a polished format, providing recommendations, and communicating complex technical findings.
- Excellent people development and management of soft skills
- Proficiency in Netsuite, Salesforce & Excel, a plus
What You'll Do
- Report directly to the Controller as a vital Accounting & Finance team member.
- Develop and implement comprehensive collection strategies to minimize outstanding debts and improve cash flow.
- Evaluate current collection processes and identify areas for improvement.
- Prepare and analyze reporting, including AR aging reports, collection forecasts, billing trends, and cash flow projections.
- Perform monthly analysis to understand collections risk trends and anomalies, identify loss drivers, and proactively create process improvements to close the gap.
- Maintain accurate records of all collection activities and update account information as necessary.
- Coordinate with senior management to address any critical areas of concern related to debt, performance, and relationships.
- Develop junior team members into stronger performers while growing the collections team.
- Review collectors' quality of work and outcomes by monitoring notes, tickets, and monthly wins.
- Support team to follow the dunning process, including suspension and 3rd Party Collection
- Maintain strong relationships with customers to facilitate prompt payment and resolution of billing issues.
- Collaborate with sales and customer success teams to address and resolve customer concerns.
Our Values Our values define who we are, what we do, how we hire, and how we do business. These core principles inform both our work and the way that we do it. We strive for a work environment grounded in curiosity and respect, where every member of our community can share their burning questions and bright ideas. What You'll Get Working at Apploi
- Health, Dental, and Vision insurance: coverage from day one
- 401(k) with company match
- Unlimited PTO
- Wellness reimbursement
- Excellent employee referral program
- Healthy life/work balance
- Fun, collaborative work environment
- MacBook provided
- Stipend for home office
- Opportunities for growth
About Apploi At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we've created a workspace where we can be unapologetically ourselves. We're an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring! Apploi is transforming how healthcare hires with all-in-one software that empowers companies to attract, hire, and manage. Working with over 8,000 healthcare organizations across the United States, our team helps leaders solve the industry's most pressing problem: how to provide superb care in the midst of a candidate shortage. Our mission to revolutionize hiring through innovation, empathy, and an understanding of human impact has earned Apploi widespread notice. In 2021, Apploi won Gold for Established Excellence in Inc.'s Best in Business awards, and was recognized in 2022 by Inc. as one of America's Fastest Growing Companies for the third consecutive year. The platform was also recognized by GetApp as a 2022 category leader in onboarding, recruiting, and applicant tracking. In 2023, Apploi was recognized as one of Inc.'s Best Workplaces. On a wide scale and an individual basis, Apploi is dedicated to helping healthcare workers and employers thrive in the industry they love. We're devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us! We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.