About the Role:
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As a Team Leader, you will play a pivotal role in overseeing and guiding a team of employees to ensure the successful completion of tasks and achievement of team objectives. You will serve as a mentor, coach, and motivator to team members, fostering a positive work environment and promoting collaboration and teamwork.
Essential Job Responsibilities:
Team Management: Supervise and coordinate the activities of team members, providing direction, guidance, and support as needed to ensure alignment with organizational goals and objectives. Lead by example, demonstrating professionalism, integrity, and a strong work ethic, and inspiring team members to perform at their best.Performance Monitoring: Monitor team performance metrics, such as productivity, quality, and adherence to deadlines, and implement corrective actions or performance improvement plans as necessary to address deficiencies and drive continuous improvement. Conduct regular performance evaluations and provide constructive feedback to team members to recognize achievements and identify areas for development.Task Assignment and Delegation: Assign tasks and projects to team members based on their skills, expertise, and workload capacity, ensuring equitable distribution of work and optimal utilization of resources. Delegate responsibilities effectively, providing clear instructions, timelines, and expectations to team members to ensure successful task execution and project completion.Training and Development: Identify training needs and opportunities for skills development within the team, and coordinate training sessions, workshops, or on-the-job training to enhance team members' knowledge, capabilities, and performance. Mentor and coach team members to support their professional growth and career advancement, providing guidance on career paths, goal setting, and skill enhancement.Communication and Collaboration: Facilitate open communication and collaboration among team members, fostering a positive and inclusive team culture where ideas are shared, feedback is encouraged, and conflicts are resolved constructively. Serve as a liaison between team members and upper management, conveying information, updates, and feedback between the two parties and advocating for the needs and interests of the team.Problem Solving and Decision Making: Identify obstacles, challenges, and issues affecting team performance or project progress, and work collaboratively with team members to develop solutions, overcome barriers, and achieve desired outcomes. Make informed decisions and prioritize tasks effectively to optimize team productivity, meet deadlines, and deliver high-quality results in line with organizational objectives.Qualifications:
Experience in a similar leadership or supervisory role, preferably in a related industry or field.Strong interpersonal and communication skills, with the ability to motivate, inspire, and influence team members to achieve their goals and objectives.Demonstrated leadership capabilities, including the ability to delegate tasks, manage conflicts, and drive performance improvement initiatives.Proven track record of effectively managing teams, coordinating projects, and delivering results in a fast-paced and dynamic work environment.Additional Responsibilities:
The ability to supervise all site activities ensuring customer satisfaction in all areas of responsibility.Supervise and cross-train staff / activities.Ensure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of Services, cross-training.Complete multiple projects at one time.Lift heavy boxes, files or paper when needed.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.Consistently adhere to business procedure guidelines.Adhere to all safety procedures and company policies.Take direction from manager.Ensure quality maintenance of all logs and reporting documentation; attention to detail.Participate in cross-training and perform other duties as needed.Handle time-sensitive material like confidential, urgent packages.Perform other tasks as necessary / assigned.#J-18808-Ljbffr