Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Team Lead for our Health Home Care Management team.Department & Position Overview: The Team Lead of Care Management will assist with building a Health Home Care Management Program from the ground up by maintaining relationships with Health Home Leads; screening patients for the program, enrolling patients in the program; onboarding, training, and supervising a team; reviewing billing, and ensuring NY State and lead Health Home compliance regulations are upheld. Every Day You Will:
- Collaborate with the Manager of Care Management and Team Lead to continue building the care management program
- Develop workflows and processes to operationalize all policies & procedures
- Build a team of care management staff, including interviewing, hiring, training, planning and assigning work, and providing performance feedback
- Review assessments and uphold care management policies and procedures, ensuring all care management staff are appropriately documenting all encounters, assessments, care plans and other Health Home requirements
- Work with the Manager of Care Management on Health Home leads to establish and achieve quality improvement, quality assurance, and compliance goals and targets
- Ensure compliance with all Health Home standards and regulations, including chart audits, training and re-training with staff, and working with Health Home leads to address any issues
- Provide guidance to care management staff on crisis intervention, including ensuring proper incident reporting
- Provide case coverage and de-escalation as needed, especially during staffing gaps
- Provide guidance during patient crisis situations, monitor and track these incidents, and ensure proper incident reporting takes place
- Continuously conduct qualitative audits of all documented patient and collateral interactions, including phone calls, SMSs, emails, in-person visits, virtual visits, etc.
- Conduct ongoing chart audits in Care Management platform to ensure all patient charts are in compliance with Health Home NYS and lead Health Home regulations
- Review and sign off on patient assessments within Uniform Assessment System for New York (UAS-NY)
Ideal Candidate Will Possess:
- Master's Degree is a must
- LMSW or MSW with prior management experience in a behavioral or healthcare setting
- Care management experience with at least 4 years of strong supervisory experience in the Health Homes field
- Ability to travel in the field to accompany patients to appointments and meet patients in person while providing coverage, if needed
- Ability to travel in the field when needed in escalated situations
- Strong working knowledge of local community resources
- Demonstrated ability to work with data reporting, documentation, compliance, and outcomes
- Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
- Able to express empathy and compassion for the underserved
- Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce
- Demonstrated ability to work with data reporting, documentation, compliance, and outcomes
- Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
- Able to express empathy and compassion for the underserved
- Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce
Nice-to-Haves:
- Bilingual Spanish preferred
- 5 + years of experience as Care Manager for the Health Homes program in NYS
Why work at FreedomCare?We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.#INDLVAt FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $60,000 and $65,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.Salary Range $60,000-$65,000 USD