Location: all cities,AK, USA
This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville, MD is required a few times a week. We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience Come join the credit union movement and Discover Banking With Heart at NIHFCU At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these: • Benefit Package for all Full time employees includes health, dental, vision. • Life Insurance benefits • 401(K) and profit sharing • Tuition Reimbursement • Career Advancement and development • Credit Union Membership with discounted services and products Learn how our NIHFCU team thrives—not only in making a difference for the members they serve, but for themselves Want to know more about NIHFCU's Banking with Heart career opportunities? NIHFCUCareers BestCreditUnions: Discover the Benefits of Working at NIHFCU | Discover Banking with Heart GENERAL SUMMARY The Payment Support Team Lead is responsible for overseeing the day-to-day operations of the payment support team to meet the needs of our members, ensuring compliance with NIHFCU policies, procedures, and regulatory requirements. Responsibilities include supporting all payments tasks assigned to the team, ensuring timely and accurate processing of payments, resolving payment- related issues, and providing excellent customer and departmental support. This position requires knowledge, and expertise in Automated Clearing House (ACH) rules and regulations, ACH processing, electronic funds transfer including Wires, Lockbox, Mobile Deposit, Remote Deposit Capture, and advanced Check Item Processing solutions . Assist the Manager, Payments Support with coordinating teamwork schedules to ensure proper coverage of department operations and providing individualized coaching and training to enhance team performance. MAJOR DUTIES AND RESPONSIBILITIES Support and coordinate the operations of the department under the guidance of the Manager, Payments Support ensuring prompt accurate service levels to include professionalism, product knowledge and member satisfaction. Operations of the department include ACH, foreign and domestic wire transfer approval and processing, Shared Branch settlement, lockbox, mailed deposits and loan payment processing, remote deposit capture and mobile deposit approval, check item processing and member dispute resolution. Research and provide innovative solutions to enhance efficiency, productivity, and improve member service and satisfaction while mitigating risk within payment operations. Handle escalated payment related inquiries and issues from customers and team members. Assist with internal accounting controls relating to reconciliations and settlements of various payment channels and for keeping the Manager, Payments Support appraised of any weakness relating to internal control or accounting processes. Responsible for supervising, coaching, and providing regular feedback to team members including conducting mid-year and annual performance evaluations for reporting staff. Support and facilitate cross-training and skill development of team in keeping with the needs of the department and other departments when required. Attend required training and take initiative to develop and maintain the necessary knowledge and skills required to maintain effective performance. Monitor and manage payment workflows to optimize efficiency and accuracy. Ensure payments are processed accurately and within established timeframes. Initiate and help implement in collaboration with IT any operational upgrading, product rollout and testing required as a result of new regulations, or necessary enhancements. Play an active role in project planning and implementation, and work with the senior management team to achieve credit union goals of wider product range and increased number of payment solutions. Initiate and follow-up with supervisors or managers of other departments in the credit union to resolve issues regarding member satisfaction with deposit products, member service requests and postings errors. Serve as the subject-matter expert for the Payments Support team; work with staff within and outside of the department to resolve any reconciling issues or complex processing errors as directed by the Manager. Maintain knowledge of the latest changes in the Payments Industry including Real-Time faster payments, mobile activities, as well as the evolving trends in the Federal Reserve System for ACH, Cash Services, Wires and Check Services . Compensation details: 28.62-42.92 Hourly Wage PI8f44a581414d-25448-#######2