Location: Fairhaven,MA, USA
WE ARE A PRODUCT COMPANY.
WE ARE A PROCESS COMPANY.
ABOVE ALL, WE ARE A PEOPLE COMPANY.
The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.
Together we live by the credo, Autograph your work with excellence. We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.
Summary: The Team Leader I, Distribution will provide leadership and direction to all associates assigned to the Second shift in the Fairhaven Distribution Center. Ensure daily production targets are communicated and met while meeting or exceeding all standards for safety, efficiency, team work, and customer service. Ensure the security of the facility during the shift. Work in cooperation with all members of the Distribution operations leadership team to meet daily production targets while providing a safe working environment.
Responsibilities:
* Provide leadership by coaching and developing all second shift associates.
* Ensure all training is prepared and executed in accordance with the Distribution Training Schedule and identify individual associate needs.
* Monitor associate performance and identify opportunities for retraining and/or performance management.
* Ensure all training results are documented as part of the Distribution Training Program.
* Monitor picking and packing progress to ensure orders are shipped within agreed upon Service Level Agreement (SLA) timeframe.
* Work with Team Leaders within department to shift labor in and out of team when necessary.
* Communicate expectations and results within hourly team.
* Constantly monitor individual and group production levels and provide regular, positive and constructive, performance feedback.
* Ensure work areas are staffed to meet production and efficiency goals.
* Foster an idea-generation, problem-solving culture and drive for continuous improvement.
* Execute approved continuous improvement initiatives.
* Provide a safe, healthy, clean environment for all associates.
* Ensure all facility safety procedures are followed by associates at all times.
* Investigate safety incidents and near misses.
* Determine and document root cause, corrective actions, and any follow up activities with company resources in resolving safety issues.
* Initiate maintenance requests as necessary; monitor work order status and follow up with facilities resources as necessary.
* Ensure daily housekeeping activities are completed as scheduled.
* Monitor associate performance quality and provide regular feedback.
* Determine root causes for quality issues and develop options for eliminating these issues.
* Resolve all quality and accuracy issues in a timely manner.
* Ensure all work area equipment and tools are in proper working order.
* Ensure all RF-devices, computer workstations, and communication devices are accounted for and are working properly.
* Coordinate all internal and external service providers as needed and ensure all vendors receive required safety training.
* Ensure all supplies meet established quality and performance standards.
* Monitor inventory levels and usage of supplies; coordinate reordering of supplies as necessary.
* Ensure administrative tasks (payroll, vacation planning, time and attendance, benefits selection, etc) for assigned associates are completed in a timely manner.
* Resolve system related issues.
* Ensure daily plans and directions are transferred to all associates.
* Communicate end-of-shift status of work and any resolved/unresolved issues.
* Escalate off hours issues as necessary if immediate notification of senior management is required.
* Provide inventory control and production management support for second shift operations.
* Perform other duties as assigned; including back up for other team lead roles throughout the Distribution team.
Requirements:
* BS degree required, preferably in operations management or supply chain management.
* Additional training in continuous improvement, safety, team building, and change management desirable.
* Two years of supervisory experience required.
* Three years of experience in distribution/warehouse operations required.
* Proven ability to lead and motivate others.
* Proven ability to implement change within a group of associates.
* Proven ability to drive performance improvement of individuals and groups.
* Experience using computer-based operations and performance management system preferred.
* Ability to review operations in a warehouse setting.
* Climbing of stairs, long periods of standing, sitting.
* Ability to lift up to 40 pounds.
* Frequent use of computer to review work status and perform administrative tasks.