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Key responsibilities and accountabilities:
Investigate factory quality problems, customer and consumer complaints using a broad range of skills and techniques such as:- Can performance testing
- Seam evaluations
- Coating performance tests
- Microscopy and metallography
- Plant trials
- Bev/Food processing simulation
- Provide reports with clear conclusions and recommendations
Manage and record work requests using appropriate IT systems:
- Prioritise work to ensure business needs are met and time is used effectively
- Work within the Technical Support Team to ensure all requests are dealt with and resources are allocated efficiently
- Liaise with other teams, departments and/or external resources to ensure the root cause of a problem can be established
- Maintain proactive communication with stakeholders
- Regularly review work for value added opportunities and update value added report
- Monthly reports
Contribute to the wider activities of Materials and Crown Technology:
- Proactive approach to environment, health and safety and energy saving initiatives
- Involvement in development and innovation teams as required
- Full participation in workshops
ESSENTIAL REQUIREMENTS
Professional and academic qualifications:
- Degree in science or engineering subject
- Or several years relevant experience in a similar technical support role
Previous experience:
- Demonstrated ability to work in a laboratory or manufacturing environment
Skills and competencies:
- Excellent written communication skills
- Excellent interpersonal/verbal communication skills
- Able to manage and plan multiple work requests
Personal attributes:
- Customer focussed problem solver
- Self-starter and able to work with minimal supervision, but also effective as a member of a team
- Diligent and attention to detail
- Able to learn and apply new techniques quickly and effectively
- Enjoys a balance of practical work, job management and reporting
Languages: English
PREFERRED REQUIREMENTS:
- Continuous improvement (eg 6σ) trained
- Experience of metal packaging technology (beverage cans or metal vacuum closures)
- Beverage and or Food filling and processing
- Statistical knowledge
- Trained in one or more relevant investigation techniques
- Strategic thinker – able to translate problems into improvement opportunities
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