DescriptionAt Chick-fil-A, Team Leaders are part of the management team and assist in all aspects of shift management, ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures.Responsibilities include:
- Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
- Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
- Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Ensures that workstations are clean at all times.
- Ensures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout shift.
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
- Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Requirements
- Minimum 18+ years old
- Previous customer service experience preferred
- Previous leadership experience an asset
- Hard-working
- Team-oriented
- Friendly
- Honest
- Great customer skills
Company InformationChick-fil-A's founder S. Truett Cathy believed a great company is a caring company and his vision of caring for others continues to inspire us today. We strive to put people first in all we do by cultivating a positive work environment where people feel known and cared for. We seek to have a positive impact in our communities by strengthening the cities and neighborhoods we serve. We strive to create a quality, meaningful Customer experience by serving great food people can feel good about. And, we work to sustain a happy, healthy future by acting as good stewards of the planet we share.That's why Chick-fil-A's approach to Corporate Social Responsibility focuses on four pillars: Caring for people, caring for our communities, caring for others through our food, and caring for our planet.Everyone's job at Chick-fil-A is to serve. No matter our title or job description, our reason for coming to work is to generously share our time and talents. Whether it's treating customers like friends, or serving our communities like neighbors, we believe kindness is a higher calling.In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. It may not be the easy way, but it's the only way we know.