Team Leader
: Job Details :

Team LeaderPosition Summary: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering a WOW guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.Key Duties/Responsibilities:* Constantly sets the example by maintaining visibility and interacting with guests.* Models a guest comes first attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.* Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.* Handles guest complaints effectively using the C A R E model - courtesy, apology, resolution, extra effort.* Interacts effectively with diverse groups of people and does not have or display any biases.* Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe.* Treats all employees with care and respect.* Motivates and inspires employees to achieve high performance while adhering to Company procedures.* Provides feedback and recognition.* Willingly accepts feedback from management.* Supervises and trains team members on workstation operations.* Delegates work and follows up appropriately.* Demonstrates mathematical aptitude, reading comprehension, and good problem solving skills.* Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.Qualifications:* High School Diploma/Equivalency preferred.* Minimum of 6 months JIB experience.* 100% certified in all workstations.* Preferable to have 1 year supervisory experience in a customer service business.* Must be 18 years old.* Must complete any and all Team Leader training classes.* Must attain ServSafe certification or other as required.* Must be able to work a minimum of 40 hours per week depending upon the needs of the business.* Internal promote preferred (already meets the requirements for Team Member; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).* Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.* Must have transportation to and from work.